Devanshiben Dhruvkumar Patel
Barrie,Canada
Summary
Computer Operator at Matrix Healthcare Solution specializing in technical support and application development. Achieved significant reduction in help desk requests through targeted user training and effective troubleshooting. Demonstrated problem-solving abilities and strong documentation skills while collaborating with cross-functional teams to deliver tailored software solutions that improve operational efficiency.
Overview
3
3
years of professional experience
Work History
Computer Operator
Matrix Healthcare Solution
Anand, India
08.2022 - 04.2025
- Monitored use of computers and assigned stations for optimal use of available resources.
- Issued passwords to individuals with proper clearance for specific applications.
- Managed and maintained processing logs and procedure manuals.
- Trained users on proper use and configuration of software to reduce help desk requests.
- Entered computer demands to start operations.
- Troubleshot and repaired scanners, printers and PC terminals.
- Assisted in the development of custom software solutions to meet business needs.
- Collaborated with cross-functional teams to support IT projects.
- Identified program error messages and corrected user problems by adjusting related settings.
Education
DIPLOMA - Computer Engineering
BBIT
V. V. Nager, Gujarat, India05-2018
Bachelors - COMPUTER ENGINEERING
MBIT
V.v. Nager, Gujarat, India.05-2022
Skills
- Technical support and problem analysis
- Problem solving
- Information management
- Application development
- Time management
- Engineering principles
- Computer systems expertise
- Documentation skills
Personal Information
Date of Birth: 04 May 1997
Status In Canada
PERMANENT RESIDENCY
Timeline
Computer Operator
Matrix Healthcare Solution
08.2022 - 04.2025
DIPLOMA - Computer Engineering
BBIT
Bachelors - COMPUTER ENGINEERING
MBIT
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