Devanshi Upadhyay
Victoria,BC
Summary
Reliable and upbeat Retail Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and day-to-day operations. A candidate successful at managing multiple priorities with a positive attitude. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
1
1
year of professional experience
Work History
Retail Sales Associate
Canada Post
01.2023 - Current
- Used POS system to process sales and facilitate transactions
- Receive shipment and input that into the system.
- Process returns, customer proofing, money grams and money orders.
- Help customer choose the correct shipping option.
- Conduct the inventory count for packages present at the post office.
- Address customer concerns and provide them solutions based on their needs.
- Handle cash and conduct all the End of The Day procedures during closing shifts.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Helped the senior associates in inventory count process and other daily operations relating to office supplies, stocking and store audits.
Cashier and Customer Service
Real Canadian Superstore
10.2022 - 12.2022
- Helped in facilitation of debit, credit and cash transactions.
- Greeted customers entering store and responded promptly to customer needs.
- Working as a cashier also included helping customers beyond what our responsibilities included.
- Covering breaks and helping new cashiers through the training period
Education
BBA - Bachelor of Management Studies HRM (2 Years)
K.E.S. Shroff College of Arts And Commerce
Mumbai, India BBA - Innovation And Sustainability
Royal Roads University
Victoria, BC08.2024
Skills
- Cash Handling
- Regulatory Compliance
- Customer Service
- Order Processing
- Teamwork and Collaboration
- Stocking and Receiving
- Product Recommendations
- POS System Operation
- Fluent in English, Hindi and Marathi
- Adaptability and flexibility
- Microsoft Office (Level - Intermediate)
- Friendly and Helpful
Languages
English
Professional Working
Hindi
Full Professional
Gujarati
Full Professional
Marathi
Professional Working
I hold a serving It Right Certificate as I worked at a Superstore that sold alcohol
As I worked at Real Canadian Superstore for three months, the store sold local wine and few of the alcohol products that were local. Hence, I appeared for Serving It Right examination to be able to sell alcohol so that supervisor did not have to be called for overrides.
EDUCATION - As I chose the pathway program, it required me to study the first two years of my Bachelors in India and then transferred my credits to Royal Roads University in Victoria, BC.
Timeline
Retail Sales Associate
Canada Post
01.2023 - Current
Cashier and Customer Service
Real Canadian Superstore
10.2022 - 12.2022
BBA - Bachelor of Management Studies HRM (2 Years)
K.E.S. Shroff College of Arts And Commerce
BBA - Innovation And Sustainability
Royal Roads University
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