Devanshi Sharma
Calgary,Alberta
Summary
Skilled Human Resources Specialist with background in managing comprehensive HR tasks, including recruitment and employee relations. Possess strong communication, negotiation, and conflict resolution skills to effectively address and improve workplace dynamics. Implemented innovative staff development programs that significantly enhanced team performance and productivity. Adapt at navigating complex HR software systems to streamline administrative processes.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
Best Buy
Calgary, Alberta
12.2024 - Current
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Answered customer inquiries over the phone and via email.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided training support for new hires related to customer service processes and procedures.
- Resolved customer complaints promptly and professionally.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Supported customers to maintain positive relationships throughout and following sales processes.
- Provided accurate, valid, and complete information to customers.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.
Human Resources Executive
Saksham Impex
Gurgaon, India
09.2023 - 06.2024
- Worked with department managers to assess needs.
- Used Workday software for payroll, human resource management, and financial management.
- Collaborate with hiring managers to understand the specific technical skills and qualifications required for open IT positions.
- Proactively search for potential candidates using job boards (e.g., LinkedIn, Indeed), and internal databases.
- Leverage Boolean search techniques and other sourcing strategies to identify both active and passive candidates.
- Conduct initial screening calls to assess candidates' qualifications, technical skills, and cultural fit.
- Schedule and coordinate interviews between candidates and hiring managers.
- Evaluate both hard skills (e.g., programming languages, cloud technologies), and soft skills (e.g., communication, teamwork).
- Act as the primary point of contact for candidates throughout the recruitment process, providing feedback and updates.
- Once a candidate is selected, manage the offer process.
- Tracked programs closely to assess usefulness, and make proactive changes to meet changing demands.
- Created compensation and benefits structures to align with market conditions and budget demands.
- Established and maintained positive relationships with business leaders across all departments.
- Facilitated communication between employees at different levels within the organization.
- Provided guidance on policies and procedures related to employment laws and regulations.
- Developed and implemented human resources strategies to support organizational goals.
- Conducted exit interviews with departing employees to identify areas where improvements can be made.
- Maintained personnel records such as hiring documents, leaves of absence forms.
- Conducted recruitment processes, including job postings, interviewing, background checks, and onboarding new hires.
- Managed employee relations issues such as grievances, performance management, disciplinary action, and terminations.
Talent Acquisition Executive
Absolute
Gurgaon, India
09.2022 - 02.2023
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Used Keka HR Software to help the organization maintain its employees.
- Sourced, qualified and conducted screening interviews with job candidates.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Implemented employee engagement initiatives, improving satisfaction rates.
- Coordinated company-wide training and development programs.
- Collaborated with the payroll department to ensure timely payments.
- Scheduled or conducted new employee orientations.
- Hired employees and processed hiring-related paperwork.
- Conducted exit interviews, and completed employment termination paperwork.
- Addressed harassment allegations, work complaints, or other employee concerns.
- Prepared comprehensive job descriptions for various roles.
- Developed competitive compensation packages for talent retention.
- Developed an effective onboarding program for new employees.
- Encouraged internal employee growth by focusing on talent within organization.
- Created job postings on various job boards, social media sites, and professional networks.
Human Resources Executive
Advance Career Solution
Jaipur, India
02.2022 - 04.2022
- Understanding the hiring needs.
- Interacting with SPOC/Clients for better understanding of requirement.
- Sourcing the candidates through job portals like Naukri, LinkedIn recruiter and through networks.
- Screening the candidates based upon their educational qualification, communication skills and their professional experience.
- Have experience in using advanced technologies like boolean search.
- Scheduling the interview rounds with hiring managers.
- Frequent Follow ups with the offered candidates and post joining.
Education
MBA - Human Resources Management And Marketing
Mody University of Science And Technology
Sikar Rajasthan05-2022
Bachelor of Science - Biotechnology
Jaipur National University
Jaipur Rajasthan05-2020
Skills
- Payroll coordination
- Compensation Structuring
- Recruitment Strategies
- Employee Relations
- Talent Acquisition
- Internal Communications
- Exit Interviews
- Training programs
- Employee Surveys
- Organizational Development
- Background Checks
- Recordkeeping
- Performance Appraisal
- Training development
Technical Skills
- HR Management Systems (HRMS)
- Applicant Tracking Systems (ATS)
- Performance Management Software
- HR Metrics & KPIs
- Document Management Systems
- Virtual Collaboration Tools
- Social Media & Recruiting Tools
- Benefits Administration Tools
Microsoft Skills
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft word
- Microsoft Outlook
- Microsoft Teams
- Microsoft Forms
Timeline
Customer Care Representative
Best Buy
12.2024 - Current
Human Resources Executive
Saksham Impex
09.2023 - 06.2024
Talent Acquisition Executive
Absolute
09.2022 - 02.2023
Human Resources Executive
Advance Career Solution
02.2022 - 04.2022
MBA - Human Resources Management And Marketing
Mody University of Science And Technology
Bachelor of Science - Biotechnology
Jaipur National University
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