DEVANSHI PYASI
London,ON
Summary
Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor in Food and Beverage Industry
Tim Horton's
London, ON
01.2025 - Current
- Directed and supervised team of 15 employees in daily operations.
- Developed strategies to improve team performance and productivity.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Complied with company policies, objectives and communication goals.
- Acted as a liaison between upper management and staff, facilitating open communication.
Counter Staff
Tim Hortons
09.2023 - 12.2024
- Work efficiently during peak hours to serve customers quickly.
- Delivered top quality customer service while managing multiple tasks.
- Provided excellent customer service by anticipating needs of guests.
- Resolved customer complaints in a professional manner.
Customer Service Associate
Teleperformance, India
INDORE
12.2022 - 03.2023
- Resolved customer inquiries promptly across phone, email, and chat channels.
- Escalated unresolved issues to appropriate departments for swift resolution.
- Managed multiple tasks with precision while ensuring attention to detail.
- Engaged customers to identify needs and provide product information.
Student Intern
Zydus pharmaceuticals
INDORE
01.2022 - 12.2022
- Attended weekly team meetings, offering constructive feedback on project progress.
- Developed engaging content for social media platforms including Facebook, Twitter, and Instagram.
- Created strategic plans proposing solutions to enhance efficiency and reduce costs.
- Authored and submitted reports on industry trends, influencing management's business strategies.
- Cultivated positive working relationships with staff and management to foster collaboration.
Community Support Worker
Samyak nonprofit organization
BHOPAL
12.2020 - 05.2021
- Developed life skills and independent living abilities for clients through personalized support.
- Coordinated with agencies to deliver comprehensive services tailored to client needs.
- Educated families about community resources to enhance support networks.
- Participated in team meetings, contributing insights for effective client care plans.
- Organized social events to encourage community engagement among clients.
Educator
Samyak nonprofit organisation
BHOPAL
05.2019 - 01.2020
- Incorporated cooperative learning strategies into daily instruction to enhance student engagement.
- Adapted instructional methods to accommodate individual learning styles and needs.
- Integrated technology into lessons to support interactive learning experiences.
- Facilitated discussions and interactive activities that promoted deeper understanding of subject matter.
Education
Accounting For Managers, Computer Applications, Financial Analysis And Management, Quantitative Research Methods, Qualitative Research Methods, Trends in Management And Leadership, Value And Supply Chain Management, Ethical Business
Fanshawe College
London, ON04-2025
Bachelor of Commerce - SPECIALISED IN FOREIGN TRADE-IMPROT AND EXPORT
DEVI AHILYA VISHWAVIDHYALAYA
Indore, India01.2022
Skills
- Financial analysis
- Customer service
- Project management
- Documentation and reporting
- Supply chain management
- Reports and documentation
- Client engagement
- Verbal and written communication
- Industry knowledge
Certification
- Cert prep: certified practitioner [PMI-ACP]
- Top Skills: Project Management and Business consultancy
Volunteer Experience
- Educator, Samyak Nonprofit Organisation, 05/01/19, 01/01/20, Women’s Education & Empowerment: Conducted literacy, vocational, and life skills training sessions for underprivileged women to enhance their employability and independence., Curriculum Development: Designed and delivered educational materials tailored to the needs of adult learners, focusing on financial literacy, basic healthcare, and entrepreneurship.
- Community Support Worker, Samyak Nonprofit Organization, 12/01/20, 05/01/21, COVID-19 Relief Efforts: Organized awareness campaigns about hygiene, vaccination, and safety protocols. Distributed essential supplies, including food, masks, and sanitizers, to affected families., Community Outreach: Engaged with local communities to find challenges, provide resources, and connect women with support programs.
Languages
English
Professional
References
References available upon request.
Timeline
Supervisor in Food and Beverage Industry
Tim Horton's
01.2025 - Current
Counter Staff
Tim Hortons
09.2023 - 12.2024
Customer Service Associate
Teleperformance, India
12.2022 - 03.2023
Student Intern
Zydus pharmaceuticals
01.2022 - 12.2022
Community Support Worker
Samyak nonprofit organization
12.2020 - 05.2021
Educator
Samyak nonprofit organisation
05.2019 - 01.2020
Accounting For Managers, Computer Applications, Financial Analysis And Management, Quantitative Research Methods, Qualitative Research Methods, Trends in Management And Leadership, Value And Supply Chain Management, Ethical Business
Fanshawe College
Bachelor of Commerce - SPECIALISED IN FOREIGN TRADE-IMPROT AND EXPORT
DEVI AHILYA VISHWAVIDHYALAYA
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