Hi, I’m
Devanshi Joshi
Brampton,ON
Summary
Enthusiastic Accountant, Administrator, Dispatcher and Customer Service professional with proven skills in transportations/Logistics, Retail as well as expertise in communicating and negotiating. Innovative in creating solutions for customers to drive loyalty, retention, and revenue. Fast learning professional with skill in managing and coaching associates with talent for interacting with customers at all levels of organization and public. Ready to help team achieve company goals. Enjoy exceeding customer expectations. Driven to provide superior quality customer service and working under pressure along with adapting to new challenges to best enhance client satisfaction.
Overview
6
years of professional experience
Work History
ASR Group
Accountant/Dispatcher
07.2022 - 03.2023
Job overview
- Processed accounts receivable, accounts payable and payroll, utilizing Avaal express, BVD Portal for regular payment from factoring and BVD Petroleum for fuel expenses.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements
- Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable
- Processed payroll entries and reports for employees.
- Accepted consumer and business client phone calls and emails to coordinate delivery schedules and logistics
- Investigated and Accepted bills of lading, freight invoices, and delivery receipts, while maintaining records of all transactions and deliveries
- Build and manage carrier relationships involving capacity, rates, and compliance
- Evaluate changes in market conditions and negotiate best purchase price while assessing all angles of the situation
- Monitor and update shipment statuses on the company's internal applications
- Utilized various software systems to facilitate movement, planning and scheduling such as Load link, Expert IT, AVAAL Express, Border Connect, samsara, Amazon Relay and Certificate exchange (to create insurance)
- Scheduled truck drivers, delivery vehicles, best traffic routes and ideal delivery windows and timeframes as necessary
- Worked on loads Canada wide as well as USA wide with knowledge of USMCA
- Determined types or amounts of equipment, vehicles, or personnel to meet work orders or specifications as well as helped clearing borders and communicated with customs regarding issues or concerns about the paperwork/documents
- Analyzed resource utilization and generate reports as needed
HR Group
Administrative Assistant
07.2021 - 06.2022
Job overview
- Establish work priorities and ensure procedures are followed and deadlines are met
- Carry out administrative activities of establishment
- Co-ordinate and plan for office services such as accommodation, relocation, equipment, supplies, forms, disposal of assets, parking, maintenance and security services
- Assist in preparation of operating budget and maintain inventory and budgetary controls
- Prepared agendas and took notes at meetings to archive proceedings
- Assemble data and prepare periodic and special reports, manuals and correspondence
- Verified applicant references and employment details
- Answered customer requests with information about product availability, shipping information and status updates.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Created, prepared, and delivered reports to various departments
Ecco Shoes
Assistant Store Manager
09.2019 - 07.2021
Job overview
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Mentored team members to enhance professional development and accountability in workplace
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff
- Formed and sustained strategic relationships with clients
- Handled scheduling for store shifts to achieve adequate staffing.
Brown Shoes
Head Cashier/ Sales
08.2018 - 09.2019
Job overview
- Maintained records related to sales, returns and inventory availability with company software such as Chain drive and GK Intel
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Prepared large cash deposits with zero discrepancies
- Tracked stock using company inventory management software
- Completed orders and organized product deliveries to meet customer timetables.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Facilitated and logged store opening, closing, and shift changes.
- Alleviated customer service needs with policy-appropriate solutions.
Nine West
Assistant Store Manager
09.2016 - 06.2018
Job overview
- Maintained well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Approved regular payroll submissions for employees
- Produced and analyzed production or results from job descriptions and advertisements, prescreening protocols, interview questionnaires and post-interview assessments
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Audited and documented all processes and procedures for new accounts department.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Rotated merchandise and displays to feature new products and promotions.
- Created and maintained safe and secure work environments for employees.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Seneca College
International Business Diploma from International Business, Commerce
04.2019
University Overview
- International Market and Business
- Human resources management
- Global Business- Political, Economic, legal, and Ethical system
- Basic concepts underlying international finance, management, marketing, trade relations, customs, global economic issues, data analysis and Business Law.
- Member of Seneca Student Federation
- Coursework in Organizational Behavior, NAFTA, Import-Export and Business Law
- Dissertation: Art and Architecture of Minimalism
Shri K G Dholakiya School
High School Diploma
05.2015
University Overview
- Business Organization and Management
- Fundamentals of Financial Management
- Management, Financial and Business Accounting
- Business Communication, Mathematics and Entrepreneurship
- Elements of IT Corporate
- Governance-Ethics, Income tax law, International Taxation and Transfer Pricing
- Business Statistics and company laws
- Fundamentals of Marketing and Quality Management
- Business and Company Laws
Skills
- Quick Learner, Excellent verbal, and written communication
- Problem solving, customer needs assessments, demands and needs
- Ability to actively manage multiple, concurrent projects
- Knowledge of the transportation industry and North American geography
- Payroll Management, Accounting and cash analysis
- Positive attitude with good people skills
- Exceptional negotiation, decision making and organizational skills
- Ability to thrive in a fast-pace, deadline-oriented environment
- Good command of MS Office (Excel and Word) with an ability to quickly learn new software
Languages
- English
- Punjabi
- Gujarati
- Hindi
Timeline
Accountant/Dispatcher
ASR Group
07.2022 - 03.2023
Administrative Assistant
HR Group
07.2021 - 06.2022
Assistant Store Manager
Ecco Shoes
09.2019 - 07.2021
Head Cashier/ Sales
Brown Shoes
08.2018 - 09.2019
Assistant Store Manager
Nine West
09.2016 - 06.2018
Seneca College
International Business Diploma from International Business, Commerce
Shri K G Dholakiya School
High School Diploma
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