Devanshi Jani
Toronto
Summary
Detailed and collaborative Sales Administrative Assistant, supporting sales leads with paperwork and spreadsheets for easy information access. Comprehensive database manager with 7 years of experience handling large quantities of data for thoughtful expense reporting. Back-end support specialist, drafting sales reports and producing official documentation.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Time Central Ltd
08.2023 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintaining relations between brand and customers.
- Enhanced customer satisfaction by providing timely and efficient administrative support to the sales team.
- Managing customer records and keeping CRM updated.
- Accounts receivable collections
- Assigning works to the watchmakers, perform QC, ordering parts, warranty claims, data entering.
WATCH REPAIR SPECIALIST
THE TIME SHOP
02.2022 - 07.2023
- Developed strong client relationships through consistent communication and attentive service.
- Increased sales revenue with targeted marketing campaigns and strategic product positioning.
- Repair watches and handled entire store including cash management.
- Handling calls and being mediator for repairs going to the head office to returning it to the customer.
- Maintaining customer relations by providing satisfactory services.
Senior Officer
VFS Global Services PVT LTD
04.2017 - 12.2021
- Helped customers complete Processes, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- utilized effective communication and active listening to meet customer service standards
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments, and issue receipts.
- Directed employees, monitoring quality, compliance, and productivity.
Education
Post Graduate Diploma - Business Marketing
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON06.2023
Diploma - Computer Engineering
VPMP Polytechnic
Gandhinagar, India01.2019
Skills
- Customer Relations
- Strategic thinker
- Marketing
- Time Management
- Basic Math and Microsoft Office
- Corporate Communications
- Social Media Management
- Content Development
- Market Research
- Data Analytics
- Customer Segmentation
- CRM Management
Timeline
Administrative Assistant
Time Central Ltd
08.2023 - Current
WATCH REPAIR SPECIALIST
THE TIME SHOP
02.2022 - 07.2023
Senior Officer
VFS Global Services PVT LTD
04.2017 - 12.2021
Post Graduate Diploma - Business Marketing
Conestoga College Institute of Technology And Advanced Learning
Diploma - Computer Engineering
VPMP Polytechnic
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