Devanshi Bihola
Peterborough
Summary
Compassionate and proactive Trent University student with a background in psychology and biology, coupled with over 2 years of customer service experience. Skilled in active listening, conflict resolution, and creating inclusive environments. Passionate about mental health advocacy and peer support, with a commitment to fostering resilience and self-care in others.
Overview
2
2
years of professional experience
Work History
Cashier/Retail Store Associate
Winners/HomeSense
Peterborough
06.2023 - Current
- Provided empathetic, one-on-one support to customers, resolving conflicts with patience and professionalism.
- Active Listening: Addressed customer needs by asking open-ended questions and offering solutions.
- Crisis Intervention: De-escalated tense situations with calm communication.
- Inclusivity: Assisted diverse clients with cultural sensitivity and respect.
- Organization: Maintained a tidy, welcoming store environment—transferable to PSI’s physical space upkeep.
Education
First Aid / CPR AED Certification - Level C
Canadian Red Cross
03-2025
Bachelor of Science - Biology And Psychology
Trent University
Peterborough, ONSkills
- Active listening and emotional support – validated diverse customer concerns in retail, transferable to peer support
- Trauma-Informed and Anti-Oppressive Approach – Knowledge about trauma responses from psychology courses, willingness to learn
- Crisis de-escalation – resolved customer complaints professionally
- Resource Navigation – Familiar with Trent campus resources, as a current student
- Confidentiality and Boundaries – Adhered to privacy policies in handling customer transactions
- Time management – balanced three or more weekly shifts with an academic workload
Accomplishments
- Secured Entrance Scholarship $1000 from Trent University in 2023
Languages
Hindi
Native/ Bilingual
English
Full Professional
Timeline
Cashier/Retail Store Associate
Winners/HomeSense
06.2023 - Current
First Aid / CPR AED Certification - Level C
Canadian Red Cross
Bachelor of Science - Biology And Psychology
Trent University
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