Summary
Overview
Work History
Education
Skills
References
Residential
Accomplishments
Timeline
Generic

Devanshi Bhavsar

Ottawa,Canada

Summary

Dynamic Client Service Manager at 1000508160 Ontario Corporation with a successful track record who excels in payroll administration and customer service. Adept at using coaching strategies to improve team output and streamline procedures. devoted to providing outstanding customer service and increasing client retention with sophisticated CRM knowledge and effective communication abilities.

Overview

6
6
years of professional experience

Work History

Client Service Manager

1000508160 Ontario Corporation
Ottawa, Canada
03.2024 - Current
  • Built strong teams through recruitment, hiring, training, mentoring, coaching, and performance management.
  • Supervised all aspects of the company's day-to-day operations, including scheduling, payroll, staffing, inventory control, and budgeting.
  • Calculate employee wages, deductions, and bonuses.
  • Managed a diversified workforce's payroll, making sure that salaries were distributed on schedule, and accurately.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Managed employee documentation, including contracts, tax forms, and benefits paperwork.
  • Respond to payroll-related questions, and effectively settle disputes. Keep track of absence, employee benefits enrollment, and personnel information.
  • Worked together with the organization's other employees to create methods that would help achieve the goal.
  • Engaged with customers through social media platforms to ensure their likes and dislikes about the product.
  • Provided ongoing training to employees to improve their performance and interpersonal skills.

Customer Liaison Officer

Execulink Telecom
Ottawa, Canada
07.2022 - 03.2024
  • Provided awesome service to our customers, with a goal call resolution time of 12 minutes or less, and follow-up call times of less than 25 minutes.
  • Assisted customers with product and service inquiries, providing clear and accurate information.
  • Managed customer accounts, tracked inquiries, and provided timely follow-ups to ensure satisfaction.
  • Helped customers using our innovative technology and customer remote assistance apps.
  • Assisted the sales team in enhancing the lifestyle of our customers by providing referrals for improved services.
  • Investigated and responded to the needs of all customers, both internal and external, according to normal or established procedures.
  • Offered operational assistance and management in coordination with senior managers.
  • Monitored customer satisfaction levels through surveys and feedback forms, and collaborated with other departments to resolve the complex issue.

Technical Support Specialist

Concentrix Inc
Belleville, Canada
08.2020 - 07.2022
  • Listen attentively to customer needs and concerns, and demonstrate empathy while maximizing the opportunity to build rapport with the customer.
  • Troubleshoot basic and routine customer issues that are technical, including hardware, software, networking, etc.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Clarify customer requirements, and probe for understanding.
  • Prepare complete and accurate work, including appropriately notating accounts as required.
  • Participate in activities designed to improve customer satisfaction and business performance.
  • Kept track of requests, issues, and resolutions by documenting customer correspondence in the CRM.

Junior Facility Administrator

Zenabis Global INC.
Atholville, Canada
10.2018 - 06.2019
  • Manage, coach, and mentor staff, and be responsible for hiring, training, and managing the performance of the staff.
  • Knowledge and understanding of Health Canada requirements for medical marijuana products, in accordance with the Access to Cannabis for Medical Purposes Regulations (ACMPR).
  • Ability to work effectively in a fast-paced environment, and handle multiple priorities.
  • Operating CCTV (Closed Circuit Television) and ACDAM (Access Control and Door Alarm Monitoring) systems to ensure continuous monitoring in every part of the facility.
  • Service and direct the on-site activities of payroll, personnel, timekeeping, data processing, and accounting.
  • Worked closely with the executive management team to build strategic strategies for accomplishing upper management's long-term objectives.
  • Created and managed facility budgets while adhering to financial constraints.

Education

Computer programmer Analyst -

Fanshawe College
London, ON
12.2020

Bachelor of Electrical Engineering -

Gujarat Technology University
India
04.2016

Skills

  • Payroll administration
  • Customer service
  • Account management
  • CRM software
  • Customer feedback analysis
  • MS office
  • Administrative support
  • Superior computer skills
  • Client relations and retention
  • Strong verbal and written communication
  • System administration
  • Process optimization

References

Available upon request

Residential

3995 Kelly farm drive, Ottawa, Ontario, K1T 0E3

Accomplishments

  • PLC & SCADA
  • Mortgage Broker

Timeline

Client Service Manager

1000508160 Ontario Corporation
03.2024 - Current

Customer Liaison Officer

Execulink Telecom
07.2022 - 03.2024

Technical Support Specialist

Concentrix Inc
08.2020 - 07.2022

Junior Facility Administrator

Zenabis Global INC.
10.2018 - 06.2019

Computer programmer Analyst -

Fanshawe College

Bachelor of Electrical Engineering -

Gujarat Technology University

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Devanshi Bhavsar