Devansh Rajpara
Toronto
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Outgoing Rental Sales Agent with years increasing revenue for rental company. Brought in new customers and retained current customers through excellent customer service and networking skills. Developed and implemented contracts to streamline processes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
2
2
years of professional experience
Work History
Select&Go Agent-Lead
Avis Budget Group
07.2023 - Current
- Increased customer satisfaction by providing excellent service and addressing client needs promptly.
- Maximized revenue by recommending appropriate rental products and upselling services to customers.
- Processed rental transactions accurately, ensuring timely billing and minimal discrepancies.
- Established strong rapport with clients, leading to repeat business and referral opportunities.
- Collaborated with team members to improve sales strategies and meet monthly targets.
- Managed reservations efficiently, reducing wait times for customers upon arrival at the location.
- Handled customer complaints professionally, resolving issues swiftly to maintain satisfaction levels.
- Educated clients on rental policies and procedures, minimizing misunderstandings and disputes.
Rental Sales Agent
Avis Budget Group
01.2023 - 10.2023
- Increased customer satisfaction by providing excellent service and addressing client needs promptly.
- Maximized revenue by recommending appropriate rental products and upselling services to customers.
- Maintained a high level of professionalism, ensuring positive experiences for clients during interactions.
- Processed rental transactions accurately, ensuring timely billing and minimal discrepancies.
- Educated clients on rental policies and procedures, minimizing misunderstandings and disputes.
- Performed regular inventory checks, ensuring accurate stock levels for smooth rental operations.
- Assisted in the maintenance of rental vehicles, ensuring they were clean and well-presented for each client use.
- Monitored market trends to stay competitive with pricing strategies and promotional offers.
Rental Sales Agent
Avis Budget Group
12.2022 - 10.2023
- Increased customer satisfaction by providing excellent service and addressing client needs promptly.
- Maximized revenue by recommending appropriate rental products and upselling services to customers.
- Maintained a high level of professionalism, ensuring positive experiences for clients during interactions.
- Processed rental transactions accurately, ensuring timely billing and minimal discrepancies.
- Educated clients on rental policies and procedures, minimizing misunderstandings and disputes.
- Performed regular inventory checks, ensuring accurate stock levels for smooth rental operations.
- Assisted in the maintenance of rental vehicles, ensuring they were clean and well-presented for each client use.
- Monitored market trends to stay competitive with pricing strategies and promotional offers.
Customer Service Representative
Public Outreach Fundraising
09.2022 - 12.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Supervisor
Petro-Canada
08.2022 - 09.2022
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Sales Associate
H&M Canada
05.2022 - 08.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Advanced Diploma - Computer Programming And Analysis
Seneca College of Applied Arts And Technology
North York, ON05.2025
Skills
- Contract Negotiations
- Schedule Management
- Lead Prospecting
- Marketing Management
- Customer Service and Care
- Critical Thinking
- Positive Attitude
- Relationship Building
- Technical Support
- Problem-Solving Skills
- Sales Closing
- Career Growth Strategy Development
Languages
English
Native or Bilingual
French
Professional Working
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Punjabi
Full Professional
Timeline
Select&Go Agent-Lead
Avis Budget Group
07.2023 - Current
Rental Sales Agent
Avis Budget Group
01.2023 - 10.2023
Rental Sales Agent
Avis Budget Group
12.2022 - 10.2023
Customer Service Representative
Public Outreach Fundraising
09.2022 - 12.2022
Supervisor
Petro-Canada
08.2022 - 09.2022
Sales Associate
H&M Canada
05.2022 - 08.2022
Advanced Diploma - Computer Programming And Analysis
Seneca College of Applied Arts And Technology
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