DEVANSH MODI
Sales Manager
Toronto,Canada
Summary
To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self-development while achieving organizational goals. HIGHLIGHTS OF QUALIFICATION Have a three year of experience in business industry Pursuing post-graduation diploma in “Human Resource and Business Management” Had managed a team of Business Developers Committed to supporting company goals through individual and team performance Well organized and able to meet deadlines with proactive, self-motivated, and hardworking approach. Enterprising Sales Development Representative with vast experience in sales and customer service. Expert in developing sales strategies and techniques and using CRM systems. Focuses on identifying new sales opportunities to increase customer retention.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Line Cook
Boston Pizza
Markham, Ontario
08.2022 - 07.2023
- L3R 5Y3
- Helped on average of 50- 80 customers by responding to excellent customer service
- Count money in cash drawers at beginning of shifts to ensure that amounts are correct and that there is adequate change
- Assisted team members, when necessary, in handling cash registers, organizing inventory room, labeling products, unloading merchandise, and cleaning up
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and service
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
Cashier
Q and Q Convenience Store, 2851 John St
Markham, Ontario
12.2022 - 01.2023
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Managed over 50 customer calls per day.
Customer Service Representative
Kalpataru Cotton Industry
Vijapur, India
07.2019 - 05.2022
- Kept record of incoming inquiries to be able to reference later
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication
- Addressed inquiries, resolved customer issues, and managed customer relations
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
BBA - Business Administration
Kadi University
Gandhinagar 06.2016 - 05.2019
Post-Graduation - Human Resource and business management
Algoma University
Brampton, ON 09.2022 - Current
Skills
Problem-Solving
undefinedTimeline
Cashier
Q and Q Convenience Store, 2851 John St
12.2022 - 01.2023
Post-Graduation - Human Resource and business management
Algoma University
09.2022 - Current
Line Cook
Boston Pizza
08.2022 - 07.2023
Customer Service Representative
Kalpataru Cotton Industry
07.2019 - 05.2022
BBA - Business Administration
Kadi University
06.2016 - 05.2019
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