Devansh Goyal

Company Overview: 431-key Michelin Guide Featured Flagship Luxury Hotel, located in Downtown Victoria, BC.

• Directing and managing a team of over 70 members, divided into four subsections.
• Collaboratively overseeing scheduling and labour management to optimize operational efficiency
• Spearheaded loyalty program initiatives, exceeding enrollment targets by 135% within six months.
• Implemented new upselling strategies, resulting in a substantial revenue impact of up to $175,000 per month, an increase of 85% year over year.
• Orchestrated a comprehensive approach to elevate overall guest satisfaction scores, realizing a YoY growth of 6% and achieving a satisfaction rate surpassing 90%.
• Led and oversaw a unionized team, adeptly navigating through various departmental grievances.
• Established and nurtured industry partnerships, developing concierge itineraries and strategies, identifying internal and external stakeholders.

Company Overview: 308-key, 3-star business hotel located in downtown Windsor, ON, by the Detroit border entry point.

• Increased guest satisfaction scores by 17% and NPS by 15% through process improvements and Medallia feedback analysis.
• Conducted Opera PMS training, enhancing staff proficiency and operational efficiency.
• Managed a large-scale government group hotel buyout, creating streamlined processes for seamless reservation transfers to sister hotels.
• Performed revenue analysis and implemented sales strategies, boosting gift shop revenue by 40%.
• Skillfully navigated and resolved multiple union disputes, maintaining a harmonious and productive working environment.

Company Overview: a TATA Group company, while being based out of the corporate office in Mumbai, worked at India's finest 5-star Taj Hotels properties across India, including a luxury airport business hotel, beach resort, luxury palace hotel, and upscale business hotel, managing room inventories ranging from 70 to 279 rooms.

• Developed and executed tourism packages, increasing revenue streams across multiple 5-star properties.
• Performed market research for destination marketing and created itineraries for less-discovered places, building relationships with local partners, and improving product marketability.
• Collaborated with event organizers to host banqueting events with over 1,200 attendees, achieving high client satisfaction.
• Successfully pre-opened a 149-key luxury business hotel, designing SOPs, and training new staff.
• Organized large-scale events, including a 25-day bio-bubble for international sports teams during the COVID-19 pandemic, and a 40,000-attendee celebration for Olympic athletes.

Company Overview: An inbound luxury tour operator with operations across multiple Indian states, operating tours for travel partners like Uniworld River Cruises, Thurgau Travel, Switzerland, Brand G LGBT+ Cruises, National Geographic, and Avalon Waterways.

• Directed tour operations across multiple Indian states, enhancing team productivity and guest experiences.
• Cultivated partnerships with hotels, restaurants, and travel agencies to expand product offerings, and improve service delivery.
• Resolved guest complaints effectively, ensuring high satisfaction, and repeat business.