Devansh Choudhary
Guelph,Canada
Summary
Customer-oriented international student with extensive experience in retail, hospitality, and operations. Demonstrates a proven track record of delivering exceptional service in fast-paced environments while maintaining quality standards. Proficient in multitasking and problem-solving to resolve issues effectively, ensuring seamless operations and high levels of customer satisfaction. Eager to leverage expertise in customer service or retail roles to enhance positive customer experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Hospitality Assistant
University of Guelph
Guelph, Canada
08.2024 - Current
- Provided excellent customer service in high-traffic campus dining environment, managing over 100 interactions daily.
- Contributed to food preparation; maintained adherence to health and safety standards.
- Handled cash transactions efficiently during peak hours.
- Regularly maintained organized workspaces, handling equipment up to 50 lbs.
- Enhanced team coordination to expedite order processing.
- Adapted effortlessly to varying schedules, providing consistent availability during peak shifts.
Relationship Manager-Retail Banking
ICICI Bank
, India
04.2016 - 04.2024
- Achieved excellence in client service and retention for over eight years.
- Developed and sustained robust relationships with retail banking clients, acting as their main contact for financial needs.
- Promoted and sold retail banking products including savings accounts, credit cards, and personal loans.
- Addressed customer concerns efficiently through exceptional service.
- Ensured tailored and smooth client onboarding by providing detailed information about banking offerings.
- Conducted regular follow-ups to identify customer needs.
- Maintained adherence to regulatory and operational policies during client transactions.
- Facilitated collaboration between various departments to enhance overall client service.
- Executed initiatives aimed at engaging customers through various outreach efforts, enhancing overall client satisfaction.
Education
Ontario College Graduate Certificate - Information Systems Business Analysis
George Brown College
Casa Loma, Ontario, Canada08.2025
Ontario College Graduate Certificate - Predictive Analytics
Conestoga College
Milton, Ontario, Canada12.2024
Master of Business Administration -
Govind Ballabh Pant University of Agriculture and Technology
Pant Nagar, India01.2016
Bachelor of Technology - Mechanical Engineering
Gautam Budhh Technical University
Lucknow, India01.2012
Skills
- Customer Service Excellence
- Physical Endurance
- Quick Service Operations
- Effective Team Engagement
- Adaptability
- Communication
- Professional appearance
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Full Professional
Availability
Weekdays: Monday and Friday- all day, Tuesday and Wednesday- till 10 am, Thursday- till 2 pm
Weekends: Saturday and Sunday- all day
Certification
- Valid Class G2 Driving License
Timeline
Hospitality Assistant
University of Guelph
08.2024 - Current
Relationship Manager-Retail Banking
ICICI Bank
04.2016 - 04.2024
Ontario College Graduate Certificate - Information Systems Business Analysis
George Brown College
Ontario College Graduate Certificate - Predictive Analytics
Conestoga College
Master of Business Administration -
Govind Ballabh Pant University of Agriculture and Technology
Bachelor of Technology - Mechanical Engineering
Gautam Budhh Technical University
Similar Profiles
Isabella CenturioneIsabella Centurione
Student Athletic Therapist at University of GuelphStudent Athletic Therapist at University of Guelph
Agustina BerezanAgustina Berezan
Residence Ambassador at University of GuelphResidence Ambassador at University of Guelph
Nehal RavalNehal Raval
Hospitality Services Assistant at University of GuelphHospitality Services Assistant at University of Guelph