Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Devam Narola

Toronto,

Summary

Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity. Professional leader prepared for this role. Proven ability to guide teams towards achieving objectives and enhancing productivity. Reliable and adaptable, fosters collaborative environment. Known for strategic planning and conflict resolution.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Team Leader

McDonald's
09.2023 - Current
  • Resolved team conflicts efficiently, reducing interpersonal issues by 30% and fostering a more positive, collaborative work environment.
  • Coached team members through structured development sessions, resulting in a 20% increase in individual performance metrics such as order accuracy and service speed.
  • Built strong, professional relationships with staff to support a culture of trust and accountability, contributing to a 15% improvement in team engagement scores.
  • Mentored 5+ junior employees, guiding them in developing leadership capabilities and helping 2 team members advance to shift supervisor roles within 6 months.

Store Associate

Dollarama
05.2023 - 11.2023
  • Greeted an average of 100+ customers daily, providing assistance in locating merchandise and offering personalized product recommendations to enhance customer satisfaction.
  • Ensured a clean and safe shopping environment by performing hourly floor checks and adhering to store health and safety protocols.
  • Resolved customer inquiries and complaints promptly, resulting in a 95% positive customer feedback rate.
  • Maintained store organization and cleanliness by restocking shelves, arranging displays, and following Dollarama’s merchandising standards.
  • Improved store efficiency by reorganizing stockroom inventory, reducing restocking time by 20%.

Customer Service Representative

Phone Merchant
07.2022 - 05.2023
  • Stayed composed and solution-focused in high-pressure environments, successfully de-escalating conflicts and ensuring customer satisfaction.
  • Addressed customer concerns with a compassionate approach, turning 95% of complaints into positive experiences and contributing to repeat business growth by 20%.
  • Assisted a high volume of customers daily (50+), providing accurate product and service information to support informed purchasing decisions.
  • Logged and tracked over 1,000 customer cases with attention to detail, enabling seamless communication and efficient problem resolution.
  • Identified customer needs and recommended suitable add-ons, helping increase average transaction value and contributing to a 15% boost in overall sales.

Education

Financial Services -

Centennial College
08.2024

Skills

  • Attention to Detail
  • Time Management
  • Teamwork and Communication
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building

Certification

  • Canadian Securities Course (CSC) - July 2024
  • Life License Qualification Program (LLQP) - August 2024
  • Investment Funds in Canada (IFIC) - February 2025

Timeline

Team Leader

McDonald's
09.2023 - Current

Store Associate

Dollarama
05.2023 - 11.2023

Customer Service Representative

Phone Merchant
07.2022 - 05.2023

Financial Services -

Centennial College

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Devam Narola