Summary
Overview
Work History
Education
Skills
Timeline
Generic

Devam Kharidia

Information Security Analyst
Scarborough ,ONTARIO

Summary

Excel in developing comprehensive, secure network designs and systems. I have been preparing for Cisco security and CompTIA security. Models and adept at delivering strong risk management practices. I have interest in pursuing career in Information Security Analyst. Cybersecurity Specialist with proficiency in online security research, planning, execution and maintenance. Skilled at training internal users on security procedures and preventive measures. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

1
1
year of professional experience
3
3
years of post-secondary education

Work History

Information Security Analyst

Kinaxis
Ottawa, ON
05.2022 - 09.2022
  • Reviewed violations of computer security procedures and developed mitigation plans.
  • Monitored computer virus reports to determine when to update virus protection systems.
  • Conducted security audits to identify vulnerabilities.
  • Recommend improvements in security systems and procedures.
  • Performed risk analyses to identify appropriate security countermeasures.
  • Monitored use of data files and regulated access to protect secure information.
  • Developed plans to safeguard computer files against modification, destruction or disclosure.

IT Technical Support Representative

Gatestone & Co. Inc
Toronto, ON
02.2022 - 05.2022
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
  • Provided Tier 1 IT support to non-technical internal users through desk side support services
  • Authored communications on expanding usage via application of historical data on usage trends and click-thru rates
  • Monitored systems in operation and input commands to troubleshoot areas
  • Assisted customers in identifying issues and explained solutions to restore service and functionality
  • Collaborated with colleagues in both domestic and international support facilities
  • Assisted customers with product selection based on stated needs, proposed use, and budget
  • Documented transactions and support interactions in system for future reference and addition to knowledge base
  • Protected secure data files and regulated access
  • Designed, implemented, and maintained security systems and controls
  • Perform system and application configuration and management
  • Provide level 2 customer support of tickets assigned to the ServiceNow team
  • Provides analysis of problems while working toward solutions to technical issues
  • Provides training and may lead the work of others
  • Uses scripting tools and ServiceNow functionality, create script to automate routine tasks being done in ServiceNow

Customer Care Executive

Amtech Components
01.2019 - 07.2019
  • Duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services
  • Trained two new employees in how to use entering customer data and organizing customer interaction logs
  • Received an average 85% customer satisfaction rating to date, 15% higher than company average
  • Suggested a new tactic to persuade cancelling customers to stay with the company, resulting in a 5% decrease in cancellations
  • Remained courteous and calm, even during moments of customer dissatisfaction
  • Proposed more efficient call script to reduce average customer handling time, which was well-received and implemented by management.

Education

Advance Diploma - Computer Programming

Seneca College of Applied Arts And Technology
Canada
01.2020 - 12.2022

Skills

Managing security breachesundefined

Timeline

Information Security Analyst

Kinaxis
05.2022 - 09.2022

IT Technical Support Representative

Gatestone & Co. Inc
02.2022 - 05.2022

Advance Diploma - Computer Programming

Seneca College of Applied Arts And Technology
01.2020 - 12.2022

Customer Care Executive

Amtech Components
01.2019 - 07.2019

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Devam KharidiaInformation Security Analyst