Dev Patel
Saskatoon,Canada
Summary
Reservation Agent at Travelodge by Wyndham adapts to managing precise reservations and implementing modern systems to enhance hotel occupancy. Previously, was a team member at Tim Hortons and a CSR at Husky's Gas Station, skilled in cash handling, upselling, and delivering top-tier customer service. Excels in guest interactions, leveraging skills in Microsoft Word and front desk operations to provide tailored services and boost guest loyalty.
Overview
2
2
years of professional experience
Work History
Reservation Agent
Travelodge by Wyndham
07.2023 - Current
- Processed and confirmed over 200 reservations monthly using hotel’s proprietary booking system.
- Responded to average of 100 customer inquiries daily, ensuring high level of customer satisfaction.
- Successfully upsold hotel services, resulting in 20% increase in revenue from ancillary services.
- Maintained 99% accuracy rate in reservation entries and modifications, minimizing booking errors.
- Reduced average call handling time by 20%, improving overall customer service efficiency.
Tim Hortons Team Member
Tim Hortons
08.2022 - 11.2023
- Provided exceptional customer service to average of 100+ customers daily, ensuring friendly and efficient experience.
- Prepared and served food and beverages, efficiently managing orders during peak hours to ensure maximum wait time of 3 minutes per customer.
- Handled cash transactions accurately, processing over $1,500 in sales per shift.
- Resolved customer complaints promptly, maintaining a satisfaction rate of 95%.
CSR - Customer Service Representative
Husky's Gas Station
09.2022 - 12.2022
- Greeted and assisted over 200 customers daily with fueling needs and inquiries, ensuring positive service experience.
- Handled cash, credit, and debit transactions for average of 300 fuel purchases and convenience store sales per shift.
- Conducted daily inventory checks and maintained accurate records for over 500 different products, ensuring stock levels met customer demand.
- Assisted in monthly stock audits, achieving 99% accuracy rate in inventory records.
Education
BBA - Accounting
University of Saskatchewan
Saskatoon, SK09.2026
GED -
The New Tulip School
India06.2022
Skills
- Reservation software
- Customer Engagement
- Customer Service
- Cost Planning
- Problem-Solving
- Upselling and Cross Selling
Languages
English
Native or Bilingual
Timeline
Reservation Agent
Travelodge by Wyndham
07.2023 - Current
CSR - Customer Service Representative
Husky's Gas Station
09.2022 - 12.2022
Tim Hortons Team Member
Tim Hortons
08.2022 - 11.2023
BBA - Accounting
University of Saskatchewan
GED -
The New Tulip School
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