Dev Ahuja
Brampton,ON
Summary
Dynamic and customer-oriented sales professional, proficient in delivering exceptional customer service, building trust, and closing sales. Skilled in providing excellent customer service, building rapport, and closing deals. Achieved a good increase in sales revenue and a 90% customer satisfaction rate in the previous role.
Overview
3
3
years of professional experience
Work History
Host
Anokhi fine and dine restaurant
Brampton, ON
01.2023 - 11.2023
- Managed incoming calls during busy shifts.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Soliciting customer feedback to identify and address areas of improvement.
Server
Ramada plaza by palm grove hotel
Mumbai, India
05.2022 - 11.2022
- Provided excellent customer service, resolved inquiries and promoted special offers to boost sales.
- Encourage in training new servers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- A welcoming gesture and diligent assistance.
- Preparation of a hygienic buffets with prioritize punctuality.
Sales Associate
Siyaram Silk Mills Ltd
Mumbai, India
06.2021 - 10.2021
- Establishing a connection between a customer throughout the sale cycle in order to get positive purchase decision.
- Handled customer complaints in a professional manner.
- Handled customer inquiries via phone and delivered accurate and timely information on store, products and services.
- Collaborated with sales colleagues to meet collective goals.
- Operated and maintained the point-of-sale system to process and record transactions and ensure customer satisfaction.
Brand Promoter
AnokhiSiyaram Silk Mills Ltd
Mumbai, India
03.2021 - 05.2021
- Demonstrating the brand’s aesthetic and appeal by using or wearing the product.
- Researched industry trends and consumer behavior patterns in order to better understand target audiences.
- Created a social media presence to engage customers in discussion about the brand.
- Collected data from customer feedback forms and used it to improve customer service experience.
- Boosted client revenue by creating a distinctive and memorable brand identity through direct customer interactions.
Education
High School Diploma -
Sheridan College, Davis Campus.
Brampton, ON11-2024
Skills
- POS Software
- Clerical skills
- Administration
- Brand Awareness
- Marketing
- Teamwork
- Quick learner
- Active listening
- Multi-channel communication
- Positive attitude
- Customer service
- Team Management
- Guest satisfaction
- Verbal/Written Communication
- Excellent Communication Skills
Timeline
Host
Anokhi fine and dine restaurant
01.2023 - 11.2023
Server
Ramada plaza by palm grove hotel
05.2022 - 11.2022
Sales Associate
Siyaram Silk Mills Ltd
06.2021 - 10.2021
Brand Promoter
AnokhiSiyaram Silk Mills Ltd
03.2021 - 05.2021
High School Diploma -
Sheridan College, Davis Campus.
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