Dev
Toronto
Summary
Experienced and detail-oriented Head Concierge with over 3 years in luxury customer service at Ice Condominiums. Proven track record in managing guest requests, organizing exclusive services, and enhancing the guest experience. Skilled in communication, problem-solving, and leading teams to ensure a seamless, high-quality experience for residents and visitors. Seeking to leverage my hospitality expertise to contribute to a dynamic hotel team.
Overview
2
2
years of professional experience
Work History
Concierge Supervisor
Ice Condominiums
09.2023 - Current
- Streamlined front desk operations for increased efficiency and improved guest experiences.
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
- Promoted positive work environment among employees by encouraging teamwork and open communication leading towards a more productive work atmosphere.
- Handled escalated situations effectively by taking ownership of issues and providing solutions to ensure guest satisfaction.
- Facilitated smooth check-in/check-out processes by coordinating closely with the front desk team and other departments as needed.
Customer Service Representative
Rogers Communications
07.2022 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Concierge
Paragon Security
01.2023 - 08.2023
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Education
BBA - Project Management
Yorkville University
Vaughan, ON12-2024
Skills
- Exceptional communication
- Guest relations
- Task delegation
- Policy enforcement
- Property management
- Reservation management
Languages
English
Native or Bilingual
hind
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Concierge Supervisor
Ice Condominiums
09.2023 - Current
Concierge
Paragon Security
01.2023 - 08.2023
Customer Service Representative
Rogers Communications
07.2022 - 12.2023
BBA - Project Management
Yorkville University
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