Desykan K. Sollamuthu
Neutral Bay,Australia
Summary
Client relations professional prepared to bring valuable experience to new role. Known for building strong relationships and delivering high-quality client support. Focused on team collaboration and achieving results, with reputation for reliability and adaptability. Skilled in communication and problem-solving, essential for meeting client expectations.
Overview
14
14
years of professional experience
Work History
Client Consultant
Owner Inspections
01.2021 - 10.2024
- Prospecting for new business customers for Owner Inspections building inspection services
- Liaising with business manager regarding cancellations and escalations
- Creating and managing observational data for new business
- Liaising with Sales Managers regarding new business prospects
- Managing the offshore team with any business-related enquiries
- Managing the inspectors with any urgent and high-end escalations
- Meeting the required business KPI
- Manage the social media enquiries by clients and to close any sales enquiries
Lead Generation Specialist
Puma Energy
09.2019 - 12.2020
- Prospecting for new business customers for Puma Fuel Card
- Liaising with business manager regarding cancellations and escalations
- Creating and managing observational data for new business
- Liaising with Sales Managers regarding new business prospects
Recycling Consultant (Field Sales)
Orora Limited
09.2018 - 09.2019
- Retention of current business customers
- Prospecting for new business customers
- Liaising with business manager regarding cancellations and escalations
- Creating and managing the winback list via SharePoint
- SME for Orora implemented systems including but not limited to Salesforce and SheAssure
- Undertaking ENS negotiation workshop
- Undertaking Train, the Trainer SME workshop
Pre Sales Consultant
Flow Power
04.2018 - 09.2018
- Assisting team leader with escalation for customer queries
- Prospect calling customers to confirm electricity contract end date to acquire new business
- Assisting the sales team with customer enquiries regarding the wholesale energy market
- Up skilling other team members with the energy industry
HR Coordinator (Internal Transfer)
Cleanaway Waste Management
06.2016 - 04.2018
- Assisting with recruitment process by uploading job vacancies to various job networks
- Assisting hiring managers regarding on boarding process and off boarding process
- Reporting to the manager in relation to escalations and high-end clarifications
- Managing the liquid, industrial and solids recruitment process from end to end
- Assisting with Cleanaway systems for access to staff portal issues and recruitment portal issues
- Undertaking in the diversity and inclusion program
- Assisting with various projects to better improve recruitment and exposure to applicants
Inside Sales Specialist
Cleanaway Waste Management
10.2016 - 06.2017
- Answering inbound calls from existing and prospective customers in relation to upgrading services
- Up-selling to customers with the appropriate product to create value
- Reporting to TL in relation to ensuring correct information is provided relating to business & customer satisfaction
- Meeting and exceeding sales quotas and KPI's on a day-to-day basis
- Assisting with web enquiries to resolve customer enquiries in a timely manner
- Assisting with the solids and LIS cases to ensure customer's enquiries and concerns are met with the highest of standards
- Assisting the new staff members with questions and queries
CSR (Customer care, customer resolutions, complaints champion, Ombudsman specialist, technical coach and Saves & Retention Specialist)
AGL Energy
03.2014 - 10.2016
- Company Overview: AGL is the largest Gas & Electricity retailer in Australia
- Answering inbound calls from existing and prospective customers in relation to account enquiries and complaints for their electricity & gas
- Up-selling to customers with the appropriate product to create value
- Handling escalations and complaints
- Meeting and exceeding sales quotas and KPI's on a day-to-day basis
- Assisting with case management log to resolve customer issues & enquiries
- Assisting with the online workflow to ensure customer's enquiries and concerns are met with the highest of standards
- Liaising with fellow sales champions to make the daily center sales target
- Assist new consultants with skilling sessions
- Coaching agents to assist with KPI's and areas for improvement
- Taking escalated phone calls to ensure customer service is the top priority and not further escalated to the ombudsman
- Working in conjunction with the energy ombudsman to ensure an amicable understanding is reached with all parties concerned
- Skilling the care and resolutions consultants to close knowledge and skill gaps effectively and efficiently
- Ensuring complaints & ombudsman workflow is completed on time and to a high standard
- Monitor the teams progress and performance and provide guidance to meet the required targets
- Retention of customers looking to cancel with AGL and proactive acquisition of new customers
- AGL is the largest Gas & Electricity retailer in Australia
Outbound Business Retention Specialist (Internal Transfer)
Origin Energy
03.2013 - 03.2014
- Company Overview: Origin Energy is the second largest Gas & Electricity retailer in Australia
- Handling inbound calls from customers throughout Australia from various businesses
- Outbound calls to customers encouraging customers to stay with Origin by taking advantage of our deals for electricity & gas
- Up-selling customers with the right and appropriate product to create value
- Reporting to TL in relation to account escalations/ complaints relating to business discrepancies
- Meeting and exceeding sales quotas and KPI's on a day-to-day basis
- Actively participating in new initiatives to improve customer experience at Origin
- Origin Energy is the second largest Gas & Electricity retailer in Australia
Outbound retention specialist - Residential Saves & win back (Internal Transfer)
Origin Energy
08.2012 - 03.2013
- Company Overview: Origin Energy is the Second Largest Gas & Electricity Retailer in Australia
- Handling inbound calls from customers throughout Australia
- Proactive retention calls to customers churning away from Origin to retain their business
- Up-selling customers with the appropriate product to create value
- Handling account escalations/complaints in regard to discrepancies
- Meeting & exceeding sales quotas on a day-to-day basis
- Actively participating in new initiatives to improve customer experience at Origin
- Floor support for the new team members assisting in their setup with Origin standards
- Origin Energy is the Second Largest Gas & Electricity Retailer in Australia
Customer Acquisitions & Retentions (Internal Transfer)
Origin Energy
08.2011 - 08.2012
- Company Overview: Origin Energy is the Second Largest Gas & Electricity Retailer in Australia
- Handling inbound calls from customers throughout Australia
- Retention of existing customers, cross selling for new properties & fuels and Acquisition of new customers
- Handling escalations/complaints regarding discrepancies
- Actively participating in new initiatives to improve customer experience at Origin
- Floor support for the new team members assisting in their setup with Origin standards
- Number 2 salesperson nationally in raw sales and number 4 in sales per day
- Awarded 7 ace of hearts awards and nominated for 6 quarterly awards
- Origin Energy is the Second Largest Gas & Electricity Retailer in Australia
Solar Customer Experience - Solar Post Installation Complaints & Escalations (Internal Promotion)
Origin Energy
12.2010 - 08.2011
- Company Overview: Origin Energy is the Second Largest Gas & Electricity Retailer in Australia
- Undertaking cases related to product and warranty post install issues
- Dealing with fair trading and ombudsman issues
- Reporting directly to delivery manager in relations to generating reports
- Reporting to TL, Delivery Manager & Operations Manager in relations to outstanding cases
- Origin Energy is the Second Largest Gas & Electricity Retailer in Australia
Customer Acquisitions & Retentions
Origin Energy
05.2010 - 12.2010
- Company Overview: Origin Energy is the Second Largest Gas & Electricity Retailer in Australia
- Handling inbound calls from customer throughout Australia
- Encouraging customers to stay with Origin by taking advantage of our deals for electricity & gas
- Up-selling customers with the right and appropriate product to create value
- Meeting sales quotas on a day-to-day basis
- Actively participating in new initiatives to improve customer experience at Origin
- Origin Energy is the Second Largest Gas & Electricity Retailer in Australia
Education
Emerging Leaders Program -
AGL Energy
01.2015
Certificate 3 & 4 Contact Center Management -
Origin Energy
01.2012
Certificate IV in Retail Management -
Coles Myers Australia
01.2006
Microsoft Certified Professional (Express) -
Computer Power
01.2005
Certificate III in Retail Management -
Coles Myer Australia
01.2003
Diploma of E-Commerce -
Holmesglen Institute
01.2002
Year 12 -
De La Salle Catholic College
01.2000
Skills
- Sales
- Customer Service
- Time Management
- Training
- SAP
- MYOB
- Siebel
- Salesforce
- Corporate Management Escalations
- Complaint Handling
- Client relations
- Complaint handling
- Follow-up skills
- Client support
- Meeting deadlines
- Outbound calling
- Call center experience
- Customer support
- Relationship management
- Project Management
- System Implementation
- Sales Targets
- KPI Management
Contactnumbers - Mobile
0425 429 288
References
Available upon request
Skillsachievements
- Supervised staff of 10 or more employees performing duties such as sales, computer systems and customer service
- Working with store manager on Loss Prevention & Shrinkage
- Effective Time management & Good Training & Supervisory skill
- SAP, MYOB, Siebel, Salesforce, MDH & Msats Trained
- Handled corporate management escalations and complaints
- Trained new staff
- Handled customer service concerns and complaints, by phone and in-person
- Worked with senior managers on a major project to 'define our customers'
- Implemented efficient and effective ways to navigate newly introduced systems
- Consistently meet and exceed Sales targets and KPI's
Languages
English
Native or Bilingual
Timeline
Client Consultant
Owner Inspections
01.2021 - 10.2024
Lead Generation Specialist
Puma Energy
09.2019 - 12.2020
Recycling Consultant (Field Sales)
Orora Limited
09.2018 - 09.2019
Pre Sales Consultant
Flow Power
04.2018 - 09.2018
Inside Sales Specialist
Cleanaway Waste Management
10.2016 - 06.2017
HR Coordinator (Internal Transfer)
Cleanaway Waste Management
06.2016 - 04.2018
CSR (Customer care, customer resolutions, complaints champion, Ombudsman specialist, technical coach and Saves & Retention Specialist)
AGL Energy
03.2014 - 10.2016
Outbound Business Retention Specialist (Internal Transfer)
Origin Energy
03.2013 - 03.2014
Outbound retention specialist - Residential Saves & win back (Internal Transfer)
Origin Energy
08.2012 - 03.2013
Customer Acquisitions & Retentions (Internal Transfer)
Origin Energy
08.2011 - 08.2012
Solar Customer Experience - Solar Post Installation Complaints & Escalations (Internal Promotion)
Origin Energy
12.2010 - 08.2011
Customer Acquisitions & Retentions
Origin Energy
05.2010 - 12.2010
Certificate IV in Retail Management -
Coles Myers Australia
Microsoft Certified Professional (Express) -
Computer Power
Certificate III in Retail Management -
Coles Myer Australia
Diploma of E-Commerce -
Holmesglen Institute
Year 12 -
De La Salle Catholic College
Emerging Leaders Program -
AGL Energy
Certificate 3 & 4 Contact Center Management -
Origin Energy
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