Destiny Wright
Kitimat
Summary
Highly skilled Front Desk Agent with exceptional customer service and problem-solving abilities. Proficient in accurately handling cash, credit, and debit card transactions. Known for quickly and satisfactorily resolving customer complaints. Experienced in training and mentoring staff, proficient in Microsoft Office. Reliable and organized professional with extensive customer service experience, proven track record of providing exceptional service to all customers. Excellent communication and problem-solving skills, committed to delivering quality service and ensuring a positive customer experience.
Overview
8
8
years of professional experience
Work History
Cashier
Inland Coast Liquor Store
04.2025 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
FRONT DESK AGENT
Kitimat microtel inn and suites
01.2022 - 02.2025
- Handled incoming calls promptly and professionally, providing information or transferring calls as necessary.
- Handled cash, credit and debit card transactions accurately.
- Utilized problem solving techniques to resolve customer complaints quickly and satisfactorily.
IRONWORKER APPRENTICE
LNG Canada
03.2020 - 09.2021
- Proficiently read blueprints and technical drawings to accurately fabricate structural steel components.
- Successfully installed reinforcing bars in concrete forms for bridge decks, beams, columns and foundations in accordance with safety standards.
- Inspected completed projects for accuracy and adherence to applicable codes and standards.
- Performed maintenance activities on tools and equipment used in the job including cleaning, lubricating, adjusting settings.
- Maintained cleanliness of work area at all times by following proper safety procedures.
BARISTA SHIFT SUPERVISOR
Tim hortons
02.2017 - 03.2020
- Trained barista staff on proper use of espresso machines, grinders, blenders, mixers, steaming pitchers and wands.
- Demonstrated ability to efficiently manage barista staff and ensure high levels of customer service.
- Collaborated with management team to develop creative solutions for improving productivity and profitability within the store environment.
- Monitored stock levels of all beverages, supplies, and equipment; initiated orders when necessary to maintain adequate inventory levels.
Education
High School Diploma -
Kitimat city high
Kitimat, BC06.2021
Skills
- Customer service
- Problem-solving skills
- Listening skills
- Administrative skills
- Team building
- Microsoft office
- Credit and cash payments
- Training and mentoring
- Safety and security procedures
References
References available upon request
Timeline
Cashier
Inland Coast Liquor Store
04.2025 - Current
FRONT DESK AGENT
Kitimat microtel inn and suites
01.2022 - 02.2025
IRONWORKER APPRENTICE
LNG Canada
03.2020 - 09.2021
BARISTA SHIFT SUPERVISOR
Tim hortons
02.2017 - 03.2020
High School Diploma -
Kitimat city high