Destiny Smith
Modesto,CA
Summary
Strong leadership and exceptional interpersonal skills have driven success in both patient care and team efficiency, showcasing the ability to achieve and exceed in challenging environments while identifying and capitalizing on market opportunities to drive business growth.
Overview
22
22
years of professional experience
Work History
Director of Business Development
Riverwood Healthcare Center
08.2022 - Current
- Enhanced company's market presence through targeted networking events and relationship building.
- Secured new partnerships by identifying and pursuing potential collaborators within the community.
- Comprehend the mechanics of insurance plans corresponding to patient SNF requirements.
- Asses clinical needs of potential residents to ensure the facility has the clinical capability to treat the resident.
- Understand and communicate critical and/or strategic changes to hospital functions, relationships, programs, and opportunities.
Admissions Coordinator
Riverwood Healthcare Center
09.2016 - Current
- Confirmed all insurance benefits were verified prior to admitting including, inputting patient information into computer system (PCC).
- Improved accuracy in documentation by diligently reviewing and verifying patient insurance information, demographics, and medical history.
- Reviewed Admission Referral and determines if facility was able to properly care for patient.
- Assisted in patient admission process including but not limited to greeting the patient, providing important info regarding policies in the facility as well as completing the Admission Agreement within the first 72 hours.
- Developed and implement strategies to improve admissions process.
- Achieved smoother transitions for patients transferring between different levels of care, through effective communication with nursing staff, physicians, case managers, and other key personnel involved in direct patient care.
- Increased satisfaction rates by promptly addressing concerns raised by patients or their families during the admissions process.
Admissions Coordinator
Vintage Faire Nursing and Rehabilitation Center
10.2012 - 08.2016
- Confirmed and verified all insurance benefits and eligibility, including secondary benefits prior to patient admitting.
- Obtained pre-authorization if applicable.
- Provided exceptional customer service during phone and/or Tour interactions with potential residents and their families, answering questions promptly and professionally.
- Managed admissions processes for incoming residents, promptly collecting and processing necessary documents.
- Ensured the rooms were presentable and well maintained in preparation for new admissions.
Certified Nursing Assistant
Vintage Faire Nursing and Rehabilitation Center
03.2003 - 10.2012
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Education
High School Diploma -
Modesto Central Academy
Modesto, CASkills
- Excellent Interpersonal and Communication skills
- Brand Development
- Business development and planning
- Excellent Territory management and Networking
- Strategic thinking
- Detail oriented
- Creative thinking
- Strong leadership skills
Timeline
Director of Business Development
Riverwood Healthcare Center
08.2022 - Current
Admissions Coordinator
Riverwood Healthcare Center
09.2016 - Current
Admissions Coordinator
Vintage Faire Nursing and Rehabilitation Center
10.2012 - 08.2016
Certified Nursing Assistant
Vintage Faire Nursing and Rehabilitation Center
03.2003 - 10.2012
High School Diploma -
Modesto Central Academy
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