Destiny Sanchez
San Francisco
Summary
Innovative and compassionate healthcare professional with 7+ years of experience in patient advocacy, care coordination, and workflow optimization. Recognized as a trusted resource and role model, skilled in guiding patients through complex systems, supporting multidisciplinary teams, and driving improvements in patient satisfaction and healthcare outcomes.
Overview
6
6
years of professional experience
Work History
Practice Coordinator 3
UCSF Health Contact Center
01.2024 - Current
- Collaborate with Manager and leadership teams to continuously improve protocols, workflows, and infrastructure for Ambulatory Services, contributing to enhanced patient experience and operational efficiency
- Assist in creating and implementing customer service standards, working to meet departmental goals and performance benchmarks
- Foster a collaborative environment to ensure effective communication between external providers, referring entities, and patients, optimizing scheduling and referral processes
- Assist with care coordination by guiding patients and families through the healthcare system, addressing their non-clinical needs, and optimizing their experience
- Maintain a thorough understanding of pod-specific standards, adapting processes to meet evolving operational needs
- Contact Center Newsletter Contributor - Provide content for the UCSF Health Contact Center's monthly newsletter, highlighting department updates, staff achievements, and workflow enhancements
- Nominated as an Engagement Ambassador for two consecutive years, recognized for fostering a positive, collaborative, and growth-oriented workplace culture
Practice Coordinator 3
UCSF General Surgery
01.2021 - 01.2024
- Managed multi-line call systems, responding to patient inquiries, and coordinated appointment scheduling
- Led insurance verification processes, obtained prior authorizations, and ensured compliance with payer requirements
- Engage with leadership on metrics review, updates to protocols, and continuous process improvement
- Implemented standard operating procedures, improving front desk efficiency and enhancing patient flow
- Monitored and replenished office supplies, ensuring seamless daily operations
- Managed front desk operations, ensuring consistent adherence to HIPAA regulations and UCSF policies
Practice Lead
Private Practice of Dr. Schmidt, MD
07.2019 - 01.2021
- Supported HR functions, including Interviewing, performance evaluations, and compliance oversight
- Handled escalations with professionalism to resolve complex issues promptly, while managed front desk operations to ensure efficient patient flow and exceptional service delivery
- Provided strategic support to leadership by developing detailed reports, analyzing operational data, assisting in policy implementation, and contributing to process improvements to enhance private practice goals
- Prepared work schedules and coordinated break times to ensure adequate coverage, maintain workflow efficiency, and support team well-being
Education
Certificate -
UCSF/JVS EXCEL Medical Administrative Assistant
San Francisco, CAHighSchool Diploma -
City Arts and Technology High School
San Francisco, CASkills
- Patient Advocacy & Navigation
- Process Improvement & Workflow Optimization
- Healthcare Systems & Business Software
- Customer Service & Communication
- Quality Assurance & Performance Monitoring
Timeline
Practice Coordinator 3
UCSF Health Contact Center
01.2024 - Current
Practice Coordinator 3
UCSF General Surgery
01.2021 - 01.2024
Practice Lead
Private Practice of Dr. Schmidt, MD
07.2019 - 01.2021
HighSchool Diploma -
City Arts and Technology High School
Certificate -
UCSF/JVS EXCEL Medical Administrative Assistant
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