Destiny Samaroo
Toronto,ON
Summary
Conscientious professional with extensive experience advocating for the social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Care Management Specialist
Yonge Street Mission
03.2020 - Current
- Managed a caseload of up to 30 families.
- Improved outcomes by developing and implementing tailored case management plans.
- Conducted thorough assessments of community members' needs to determine appropriate services and support.
- Maintained records and documentation.
- Provided ongoing education about available resources, empowering them to make informed decisions about their care.
- Managed diverse caseload, successfully addressing unique needs while maintaining high standards of service delivery.
- Supervised student placements and mapped out field work learning opportunities.
- Developed strong relationships with community organizations, expanding available resources for clients in need of additional support.
- Provided advocacy support for community members both internally and externally.
- Monitored effectiveness of case management plans and adjusted strategies as needed to maximize results.
- Supported colleagues through mentoring and sharing best practices, promoting culture of continuous learning within team.
- Assisted in development of organization policies and procedures that aligned with industry standards and best practices.
- Collaborated with multidisciplinary teams to ensure comprehensive care for community members.
- Maintained open, respectful communication with management team.
- Provided safety planning, crisis intervention and case management..
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Assisted with hiring and training of new advocates, interns and volunteers, providing feedback on applicant work aptitude and team compatibility.
Care Management Specialist/Intake Worker
Yonge Street Mission
06.2021 - 02.2022
- Promoted a welcoming environment for community members through compassionate communication and empathetic listening skills.
- Created a positive first impression of the organization by professionally representing its values during interactions with both community members seeking assistance and staff of external agencies.
- Reduced waiting times for clients during the intake process, implementing efficient scheduling practices and time management techniques.
- Answered phone calls and provided new participants with the required paperwork to initiate service.
- Completed intake assessment forms and documentation.
- Conducted effective follow-ups after initial intake appointments, ensuring ongoing support and addressing any emerging needs or concerns.
- Collaborated with case managers to ensure seamless handover of information after the intake process, expediting service delivery and improving overall outcomes.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, improving overall service delivery.
- Supported continuous improvement efforts by providing feedback on current practices, and identifying areas for potential enhancements in the intake process.
- Maintained strict confidentiality of sensitive information, adhering to ethical guidelines and organizational policies at all times.
- Refined communication skills through intentional interactions during the intake process, fostering trust and rapport building.
After School Program Leader
Agincourt Community Services Association
01.2017 - 12.2019
- Providing supervision for group of 0-30 children ranging from ages 6-12
- Planning, preparation and execution of weekly Program Plans
- Preparation is daily snacks
- Provided Conflict Management and Resolution
- Occasional Documentation and Reports
- Coordinating with external agencies for event specific programming for group.
Assistant Manager
Spencer's Gifts
09.2016 - 08.2017
Key Holder Supervisor
Dollarama
10.2013 - 08.2016
Education
Bachelors of Social Work with Honours - Social Work
York University
Toronto, ON06.2018
Skills
- Client Advocacy
- Regulatory Compliance
- CPR/AED
- Goal Setting
- Interpersonal Skills
- Attention to Detail
- Reliability
- Active Listening
- Analytical Thinking
- Excellent written and verbal communication
- Adaptability and Flexibility
- Relationship Building
- Organizational Skills
- Team Collaboration
Certification
- Registered Social Worker (RSW General), 2024
- CPI Training 2024
- Mental Health First Aid (Adults who work with Youth), 2023
- CPR – Level C Certified, 2021
- CIT (Crisis Intervention Training) through CIMT College, 2019
Languages
English
Affiliations
- The Ontario College of Social Workers and Social Service Workers
Timeline
Care Management Specialist/Intake Worker
Yonge Street Mission
06.2021 - 02.2022
Care Management Specialist
Yonge Street Mission
03.2020 - Current
After School Program Leader
Agincourt Community Services Association
01.2017 - 12.2019
Assistant Manager
Spencer's Gifts
09.2016 - 08.2017
Key Holder Supervisor
Dollarama
10.2013 - 08.2016
Bachelors of Social Work with Honours - Social Work
York University
- Registered Social Worker (RSW General), 2024
- CPI Training 2024
- Mental Health First Aid (Adults who work with Youth), 2023
- CPR – Level C Certified, 2021
- CIT (Crisis Intervention Training) through CIMT College, 2019
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