Destiny Robles
Vallejo
Summary
Dynamic and reliable professional with a desire to take on new challenges, most recent experience at Amazon as a Delivery Driver. Proven ability to enhance customer satisfaction, teamwork and time management skills, consistently exceeding expectations in fast-paced environments.
I’m a highly-motivated employee with an eagerness to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Cashier with background in fast-paced retail environments. Known for offering consistent, friendly service to all customers while accurately handling cash and card transactions. Skilled at promoting customer satisfaction through effective problem resolution and efficient checkout processes. Notable impact on enhancing overall store performance by maintaining organized work areas and optimizing workflow efficiency.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Champs Sports
Concord
05.2023 - 07.2025
- Assisted in training new staff on store policies and procedures.
- Managed inventory levels and ensured accurate stock replenishment daily.
- Coordinated store layout changes to enhance customer experience and product visibility.
- Oversaw cash handling procedures and monitored register accuracy during shifts.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Conducted regular team meetings to communicate goals and store updates clearly.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Delivery Driver
Amazon
American Canyon
01.2024 - 06.2025
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Maintained clean and safe vehicle, contributing to positive image of company.
Sales Associate
Footlocker, Footlocker
Concord
12.2021 - 06.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Executed cash transactions efficiently, maintaining compliance with company standards.
- Built relationships with customers to encourage repeat business.
- Processed returns, exchanges, and refunds in line with store procedures.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Yard Supervisor
Glen Cove Elementary School
08.2019 - 06.2025
- Managed daily operations, coordinating staff schedules and allocating resources to ensure timely completion of tasks.
- Optimized space utilization in the yard through careful planning of storage areas and efficient use of available resources.
- Continuously evaluated yard operations for potential improvements, implementing changes as needed to maintain efficiency and meet business goals.
- Conducted regular performance evaluations for staff members, offering constructive feedback for continuous development.
- Evaluated team performance and provided feedback on areas requiring improvement.
Receptionist
Private jet center
Concord
02.2022 - 09.2023
- Greeted arriving clients and guests with professionalism and warmth.
- Managed incoming phone calls, directing inquiries to appropriate personnel.
- Coordinated schedules for aircraft arrivals and departures efficiently.
- Provided information about services offered at the private jet center.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Senior Caregiver
Vallejo Senior Center
02.2020 - 11.2022
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Assisted patients with daily living activities, ensuring their safety and wellbeing.
- Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained accurate documentation of patient care activities for regulatory compliance purposes.
- Provided safe mobility support to help patients move around personal and public spaces.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
- Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
Entertainment Staff Member
Six Flags Discovery Kingdom
06.2019 - 03.2022
- Generated enthusiasm with well-executed promotional activities, leading to higher event attendance rates.
- Enhanced audience experience by facilitating engaging and interactive activities during live events.
- Established positive relationships with local businesses, securing valuable partnerships for future collaborations.
- Ensured safety compliance across the venue by regularly reviewing protocols and conducting staff training sessions.
- Collaborated with event management team to create memorable moments for guests, resulting in increased positive feedback.
- Elevated guest satisfaction ratings through consistent delivery of high-energy performances that captivated audiences from start to finish.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
Barista Manager
States coffee
Berkeley
03.2021 - 03.2022
- Supervised daily operations of high-volume coffee shop environment.
- Trained and mentored new baristas on coffee preparation techniques.
- Managed inventory levels and ordered supplies to ensure availability.
- Maintained cleanliness and organization of workstations and equipment.
- Resolved customer concerns promptly to maintain positive experiences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Performed administrative tasks such as payroll processing, employee scheduling, budgeting or tracking expenses.
- Supported store manager with recruiting, interviewing and hiring baristas.
- Arranged merchandise and built eye-catching displays to increase sales.
- Managed cash handling procedures, ensuring accuracy in transactions and deposits.
- Resolved customer complaints with professionalism, ensuring a positive café experience.
- Trained new baristas on coffee preparation techniques and customer service standards.
Parks and Recreation Worker
City of Berkeley Parks and Recreation
Berkeley
06.2017 - 08.2018
- Maintained park facilities and equipment for community recreational activities.
- Organized and led recreational programs for diverse age groups.
- Assisted in planning community events to promote local engagement.
- Collaborated with staff to develop seasonal activity schedules.
- Performed maintenance tasks such as mowing grass, pruning trees and shrubs, watering plants, raking leaves, picking up litter.
- Monitored playground areas to ensure that all participants adhered to safety rules while playing on equipment.
- Provided customer service assistance when necessary; addressed complaints concerning park operations promptly.
- Organized special events such as concerts, festivals and community meetings at various parks.
- Conducted park tours for visitors and answered questions about the park's history, facilities, and local attractions.
- Greeted guests upon arrival at designated parks; responded to inquiries from visitors regarding available amenities.
Education
High School Diploma -
Jesse Bethel High School
Vallejo CaSkills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Time management
- Clean driving record
- Punctual and reliable
- Vehicle inspection
- Driving in adverse conditions
- Heavy lifting
- Employee training
- Inventory management
- Cash handling procedures
- Effective communication
- Problem solving
- Policy enforcement
- Sales monitoring
- Product branding
- Leadership skills
- Food safety compliance
- Disciplinary Write-ups
- Appointment scheduling
- Data entry
- Route planning
- Scheduling appointments
- Phone etiquette
Languages
3
Personal Information
Timeline
Delivery Driver
Amazon
01.2024 - 06.2025
Assistant Store Manager
Champs Sports
05.2023 - 07.2025
Receptionist
Private jet center
02.2022 - 09.2023
Sales Associate
Footlocker, Footlocker
12.2021 - 06.2025
Barista Manager
States coffee
03.2021 - 03.2022
Senior Caregiver
Vallejo Senior Center
02.2020 - 11.2022
Yard Supervisor
Glen Cove Elementary School
08.2019 - 06.2025
Entertainment Staff Member
Six Flags Discovery Kingdom
06.2019 - 03.2022
Parks and Recreation Worker
City of Berkeley Parks and Recreation
06.2017 - 08.2018
High School Diploma -
Jesse Bethel High School