Destiny Patterson
Oakland
Summary
Healthcare professional prepared for role in patient registration. Adept at managing patient information and ensuring smooth registration process. Reliable team collaborator with strong focus on achieving results and adapting to changing needs. Skilled in data entry and patient interaction, highly valued for strong organizational skills and attention to detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Perioperative Assistant/Patient Registrar
Lucille Packard Children's Hospital
08.2022 - 12.2024
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Reduced wait times for patients by expediting the check-in process through proficient multitasking abilities.
- Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
- Collected and processed co-payments and out-of-pocket charges using EPIC.
- Successfully reduced errors in billing processes through meticulous attention to detail when entering insurance codes and other relevant financial data.
- Ensured timely patient transportation between pre-operative areas and operating rooms, maintaining clear communication with all involved parties to avoid unnecessary delays.
- Increased patient satisfaction through compassionate pre-and post-operative care, addressing concerns and answering questions as needed.
Medical Receptionist/Assistant
Covid Mobile Clinic
08.2020 - 09.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
Guest Service Representative / Receptionist
SAP Center at San Jose
09.2018 - 03.2020
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Participated in pre-event briefings, staying informed about specific event requirements and expectations.
- Demonstrated adaptability in managing multiple tasks simultaneously during fast-paced events.
Education
Associate's degree - Nursing
Merritt College
Oakland, CA03-2029
Skills
- Documentation accuracy
- Insurance verification
- Medical terminology
- HIPAA compliance
- Medical Billing/Coding (ICD-10)
- Administrative support
- Basic life support for health care providers (BLS)
Certification
- Driver's License
- BLS Certification
Timeline
Perioperative Assistant/Patient Registrar
Lucille Packard Children's Hospital
08.2022 - 12.2024
Medical Receptionist/Assistant
Covid Mobile Clinic
08.2020 - 09.2022
Guest Service Representative / Receptionist
SAP Center at San Jose
09.2018 - 03.2020
Associate's degree - Nursing
Merritt College
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