Destiny Morales
Westminster
Summary
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
3
3
years of professional experience
Work History
Cashier
Baskin Robbins Ice Cream
6731 Westminister Blvd
10.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Receptionist
Honda World Westminster
13600 Beach Blvd
01.2024 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled assignments independently with good judgement and critical thinking skills.
Barista
Baskin Robbins Ice Cream
6895 Katella Ave Cypress Ca
05.2022 - 04.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Learned special recipe items and seasonal offerings to best meet customer needs.
Education
High School Diploma -
Western High School
501 S Western Ave05-2023
Skills
- Customer service
- Organization skills
- Friendly and outgoing
- Opening and closing duties
- Cleanliness
- Appointment scheduling
- Cash handling and management
- Honest and dependable
- Multi-line phone systems
- Data entry
- Positive and professional
- Excellent communication
- Call redirection
- Organizational growth
- Multitasking and organization
- Resolving complaints
- Customer service excellence
- Written and verbal communication
Languages
Spanish
Limited Working
Timeline
Cashier
Baskin Robbins Ice Cream
10.2024 - Current
Receptionist
Honda World Westminster
01.2024 - 08.2024
Barista
Baskin Robbins Ice Cream
05.2022 - 04.2023
High School Diploma -
Western High School