Destiny Medina
Los Angeles
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
5
5
years of professional experience
Work History
Operations Supervisor
Courtyard Culver City, CA
Culver City, CA
02.2025 - Current
- Operations Leadership: Supervised daily hotel operations across Housekeeping, Front Desk, Bistro, Sales, and Events departments, ensuring efficient workflows and exceptional guest service.
- Quality Assurance & Compliance: Maintained brand standards through regular inspections, operational oversight, and process improvements to support overall property performance.
- Guest Relations & Service Recovery: Resolved guest concerns and escalated issues promptly and professionally, ensuring positive guest experiences and preserving brand reputation.
- Team Development & Cross-Department Support: Provided training, resources, and operational guidance while collaborating across departments to maximize efficiency and service quality.
- Sales & Event Coordination: Assisted with sales initiatives and event execution, working closely with clients and internal teams to deliver successful events and seamless operations.
Guest Service Manager
The Hoxton DTLA, Los Angeles CA
Los Angeles, CA
09.2023 - 09.2024
- Team Support & Efficiency: Equipped my team with the necessary tools, information, and resources to optimize their work performance, ensuring smooth daily operations.
- Guest Communication: Managed and responded to all guest emails and surveys, addressing concerns promptly and professionally to maintain a positive guest experience.
- Service Recovery: Assisted in resolving guest service recovery issues, ensuring all aspects were addressed in a timely and effective manner to uphold the hotel’s reputation.
- Team Development & Well-being: Conducted one-on-one meetings with team members to discuss both work performance and personal well-being, ensuring a balanced and supportive work environment.
- Leadership: Managed a team of up to 7 front desk agents, fostering an environment of accountability, motivation, and high performance.
Front Desk Supervisor
Hyatt House/Place, Los Angeles CA
Los Angeles, CA
10.2022 - 09.2023
- Inventory & Financial Management: Oversee room inventory, cashier transactions, and daily coordination of operations for a property with over 400 rooms, ensuring accuracy and efficiency in all aspects of front desk and guest services.
Front Desk Supervisor
Residence Inn, Los Angeles CA
Los Angeles, CA
06.2021 - 10.2022
- Guest Experience Management: Deliver an exceptional guest experience by warmly greeting all guests, clearly explaining hotel services, and proactively addressing questions and concerns to build lasting relationships.
- Cross-Department Coordination: Collaborate with other hotel departments to ensure that guest requests are met promptly and in accordance with established standards.
- Guest Check-In/Check-Out: Oversee seamless check-in and check-out processes, ensuring accuracy and efficiency while providing a welcoming atmosphere for all guests.
Education
Certified Vet Assistant -
California Healing Arts College
Carson, CA01-2022
Highschool Diploma - undefined
Lawndale High School
Lawndale, CA06-2019
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Team Training
- Inventory coordination
- Scheduling coordination
LANGUAGES
English
Spanish
Sign Language
Timeline
Operations Supervisor
Courtyard Culver City, CA
02.2025 - Current
Guest Service Manager
The Hoxton DTLA, Los Angeles CA
09.2023 - 09.2024
Front Desk Supervisor
Hyatt House/Place, Los Angeles CA
10.2022 - 09.2023
Front Desk Supervisor
Residence Inn, Los Angeles CA
06.2021 - 10.2022
Highschool Diploma - undefined
Lawndale High School
Certified Vet Assistant -
California Healing Arts College