Destiny Martinez

• Assist customers in selecting beauty products tailored to individual needs and preferences.
• Maintain product displays to ensure an appealing and organized shopping environment.
• Provide knowledge on skincare and makeup techniques to enhance customer experience.
• Execute daily inventory checks to support stock management and minimize shortages.
• Collaborate with team members to achieve sales goals and improve store performance.
• Utilize point-of-sale systems for efficient transaction processing and customer account management.

• Process patient account inquiries efficiently, ensuring timely resolution of billing questions and concerns.
• Post payments and process refunds.
• Review insurance eligibility and verify coverage details to minimize claim denials and delays in payment.
• Facilitate smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
• Achieve a significant reduction in aged accounts receivable through diligent follow-up efforts with both patients and insurers.

• Oversaw electronic claims transmission to clearinghouse, resolving rejections efficiently. Directed troubleshooting and rebilling processes for claims.

• Compiled and analyzed aging reports while following up on outstanding claims. Updated ASC reports on SharePoint to ensure accuracy.

• Facilitated mailing of paper claims for primary and secondary insurances.

•Managed submission of medical records, reconsiderations, and appeals for timely processing.

• Coordinated necessary refund requests effectively.

• Supervised patient collections for any COB discrepancies or insurance checks received.

• Uploaded ASC deposits and allocated paper checks and EFTs.

• Processed payments from insurance and patients.

• Analyzed and optimized each stage of the revenue cycle to ensure efficient work flow.
• Mailed paper claims for primary & secondary insurances, submitted medical records/reconsiderations/appeals.
• Implemented improvements in billing procedures, enhancing accuracy and reducing turnaround time for claim processing.
• Followed up on all insurance & patient aging accounts, processed payments.
• Reviewed & posted all incoming payments accurately.