Destiny L. Kelly
Riverside
Summary
to continue a strong career path within the position held, learning every aspects of the job itself; while maintaining a direct professional relationship with customers and associates.
Overview
13
13
years of professional experience
Work History
CSR
Corex Alliance
02.2018 - 07.2024
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Met customer call guidelines for service levels, handle time and productivity.
Supervisor
Dollar General
12.2016 - 02.2017
- Customer Service daily, restocking of shelves with merchandise, cashier procedures, merchandise displays
Sales Associate
7-11
06.2015 - 04.2017
- Cleaned store daily, re-stocked shelves of merchandise and cashier procedures
Seasonal Sales Associate
Costco
10.2015 - 01.2017
- Seasonal associate as a cook, cashier and customer service associate
Sales Associate
Walmart Stores
06.2014 - 10.2015
- Customer Service; Stocking, cashier procedures; some janitorial work
Sales Associate
Dollar Tree
11.2011 - 03.2012
- Customer Service clerk, stocked shelves
- Cashier procedures
- Display presentation
Education
GED - General Studies
Arlington Regional Learning Center
Riverside, CA06.2014
Skills
- Microsoft Word
- Footprint
- Email quick responses
- Data entry
Awards
Employee of the month
Additional Information
Prior Supervisor- Jennifer Madrid +1 (951) 530-7829
Kim Adams HR department - +1 (951) 360-6850
Timeline
CSR
Corex Alliance
02.2018 - 07.2024
Supervisor
Dollar General
12.2016 - 02.2017
Seasonal Sales Associate
Costco
10.2015 - 01.2017
Sales Associate
7-11
06.2015 - 04.2017
Sales Associate
Walmart Stores
06.2014 - 10.2015
Sales Associate
Dollar Tree
11.2011 - 03.2012
GED - General Studies
Arlington Regional Learning Center
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