Destiny Leanne Werstroh
Thompson,Canada
Summary
Versatile Assistant with 3 years of experience managing wide-ranging tasks to assist management. Seamlessly attended to various needs of constituents and office staff by researching information, answering questions and carrying out administrative support responsibilities. Additional proficiencies in MS office and outreach. Thrive in fast-paced, high-pressure environments by completing tasks with high level of accuracy and efficiency. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Campaign Manager
Manitoba NDP
Thompson, MB
09.2023 - 10.2023
- Leveraged social media exposure to gain free and useful pushes directly with voters.
- Filled campaign positions and defined all individual roles.
- Generated traditional media coverage for special events.
- Directed volunteer teams and made proactive changes to maximize effectiveness.
- Worked with vendors to maintain strong relationships and negotiate contracts.
- Created and executed public and private donor events.
- Trained and mentored newly hired employees to provide better grasp of job responsibilities and expectations.
- Managed 10 volunteers and professionals.
- Gathered, organized and input data into Populus for use in tracking and analyzing trends.
- Inspired communities and individual citizens to mobilize and coordinate forces and develop tools to accomplish social change.
- Facilitated weekly meetings to discuss internal operational issues, current events, impacting community and advocacy.
- Designed digital team to increase online engagement and social media presence of community campaigns and programs.
Constituency Assistant
Manitoba Legislative Assembly
Thompson, MB
06.2022 - 09.2023
- Assisted in researching and writing reports for local government officials.
- Organized meetings between elected representatives and their constituents.
- Managed social media accounts for the office, posting updates about upcoming events or changes in policy.
- Attended public meetings and took detailed notes for future reference.
- Provided support to elected representatives during constituency events.
- Maintained accurate records of all activities undertaken by the representative and staff members.
- Worked with other offices within the government to coordinate services for residents of the constituency.
- Prepared agendas, minutes, presentations, documents and other materials needed for meetings with elected officials or members of the public.
- Provided administrative support such as filing documents, photocopying materials, scheduling appointments.
- Built strong relationships with federal and provincial government departments.
- Supported constituent casework by attending meetings and reaching out to the appropriate parties to discuss solutions.
- Drafted notes, letters and other professional correspondence.
Constituency Assistant For Late Thompson MLA
Legislative Assembly of Manitoba
Thompson, MB
08.2021 - 12.2021
- Answered incoming calls and emails from constituents, providing information on the services available to them.
- Conducted outreach activities to inform constituents about available resources, opportunities, and services.
- Advised constituents on eligibility requirements for various programs and services.
- Gathered feedback from constituents to evaluate the effectiveness of existing programs and services.
- Researched best practices in order to improve the delivery of services within a constituency.
- Coordinated community events such as town hall meetings or public forums aimed at engaging citizens in dialogue with elected officials.
- Maintained up-to-date records documenting all interactions with members of the public.
- Reviewed incoming correspondence from citizens before forwarding it on for further action.
- Drafted responses to complaints, questions, or concerns raised by citizens regarding their experiences with municipal services.
Client Advisor
Royal Bank of Canada
Thompson, MB
02.2018 - 12.2020
- Assisted in the onboarding process for new clients by gathering information and providing guidance.
- Developed relationships with clients through regular communication and follow-up.
- Identified client needs and provided tailored solutions.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Reconciled cash and checks against computer records at end of shift.
- Performed administrative tasks such as filing documents, preparing presentations, entering data into databases.
- Trained new staff members on customer service protocols and procedures.
- Maintained up-to-date knowledge of company policies related to customer service practices.
- Managed customer complaints effectively by utilizing problem solving skills.
- Ensured compliance with all applicable laws governing consumer protection.
Education
High school Diploma -
R D Parker Collegiate, Thompson
Thompson, MB06.2012
Skills
- Excellent Organization Skills
- Proficient with Microsoft Office
- Ability to Read and Engage in Basic Conversation in French
- Detailed Understanding of Scheduling and Constituency Office Management
- Expense Management
- Public Relations
- Office Management
- Media Relations
- Attention to Detail
- Administrative Support
- Client Representation and Advisement
- Community Advocacy
- Document Management
- Case Management
- Travel Planning and Logistics
- Asset Protection
- Cash Handling
- Drawer Balancing
- Sales Expertise
- Advocacy Background
- Friendly, Positive Attitude
- Relationship Building
- Supervision & Leadership
Accomplishments
- Key member of the successful 2023 Eric Redhead Re-election campaign.
Timeline
Campaign Manager
Manitoba NDP
09.2023 - 10.2023
Constituency Assistant
Manitoba Legislative Assembly
06.2022 - 09.2023
Constituency Assistant For Late Thompson MLA
Legislative Assembly of Manitoba
08.2021 - 12.2021
Client Advisor
Royal Bank of Canada
02.2018 - 12.2020
High school Diploma -
R D Parker Collegiate, Thompson
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