Summary

Overview

Work History

Education

Skills

Timeline

Destiny Kroft

San Clemente

Summary

Guest experience professional with strong focus on delivering outstanding customer satisfaction. Brings expertise in managing guest interactions, problem-solving, and ensuring smooth operations. Known for effective team collaboration, flexibility, and consistently achieving results. Skilled in communication, conflict resolution, and maintaining welcoming environment.

Overview

years of professional experience

Work History

Guest Experience Host

Surf and Sand Resort

06.2024 - Current

Resolved guest concerns promptly, leading to increased positive feedback.
Handled all front desk duties professionally, including answering phones, managing reservations, and addressing inquiries.
Assisted in event planning, ensuring memorable and enjoyable guest experiences.
Facilitated smooth communication between departments for seamless operations and cohesive teamwork.
Maintained high level of professionalism and discretion when dealing with guests.
Established rapport with repeat clientele by remembering preferences and personalizing interactions accordingly.

Healthcare Receptionist

Palm Terrace Healthcare and Rehabilitation

08.2023 - 06.2024

Eagerly assist visitors, offering guidance and information to enhance their healthcare experience.
Provide essential support to staff, facilitating seamless communication and operational flow.
Enhance reception area efficiency, maintaining organization and compliance with health regulations.
Resolved customer problems and complaints.
Handled sensitive information with discretion while maintaining strict confidentiality standards.

Lead Hostess

District Winery

04.2022 - 07.2023

Streamlined reservation system, enhancing guest placement efficiency.
Ensured accurate setup for events, leading to increased guest satisfaction.
Provided mentorship to new staff, fostering a collaborative team environment.
Implemented innovative guest seating strategies to optimize the dining experience.
Elevated customer service standards, achieving commendable guest feedback.

Caregiver

06.2021 - 04.2022

Recorded daily activities, progress, and incidents for parent review.
Supported children's cognitive, social, and emotional development by planning and implementing class curriculum.
Minimized the spread of infectious diseases by using proper cleaning and sanitizing methods.
Observed and monitored children's play activities.
Balanced rest, play, and learning with an effective schedule.
Fostered a nurturing environment that stimulated children's curiosity and learning.

Cashier

Giant Food

02.2021 - 06.2021

Enhanced store efficiency by adeptly managing cash transactions and balancing the cash drawer.
Facilitated a team-oriented atmosphere by assisting colleagues during peak hours.
Discounts purchases by redeeming coupons.
Registers sales on a cash register by scanning items, itemizing, and totaling customer's purchases.
Resolves customer issues and answers questions.

Waitress

Willow Valley Communities

10.2019 - 02.2021

Maintained a clean and organized appearance of the dining area to attract and retain customers.
Used downtime to prepare ingredients and restock supplies for busy periods.
Enhanced customer retention by efficiently resolving complaints and ensuring satisfaction.
Rigorously maintained hygiene standards to prevent cross-contamination and ensure safety.
Optimized food storage techniques, enhancing preservation and reducing waste.

Sandwich Artist

Subway

04.2019 - 10.2019

Maintained clean and organized appearance of dining room and food preparation counter.
Restocked items in store during downtime in preparation for busy periods.
Boosted customer loyalty by efficiently resolving complaints and ensuring satisfaction.
Monitored inventory levels to predict restocking needs ahead of peak hours.
Promotion of products