Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

DESTINY IDEGBE

Vancouver,BC

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Manager

Open Road Enterprises
09.2021 - 05.2024
  • Developed and executed business strategies, achieving measurable growth and operational efficiency
  • Provided strategic advice, enhancing decision-making and fostering team collaboration
  • Prepared and implemented business plans, driving success and achieving organizational goals
  • On-boarded and trained new hires, improving team integration and performance
  • Facilitated strategic partnerships, expanding market reach and fostering innovation
  • Streamlined reporting systems, ensuring accuracy and timely delivery of critical business data
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.

Sales Supervisor

SMMED Motors Enterprises
10.2018 - 07.2021
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Developed strong relationships with key clients, resulting in repeat business and increased revenue.
  • Checked store merchandise regularly for proper display and replenishment.

Logistics Assistant

Guinness NIG PLC
07.2009 - 11.2011
  • Oversaw daily inventory counts to maintain data accuracy.
  • Prepared reports tracking information such as purchase orders, inventory numbers, and invoicing activities.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Improved supply chain efficiency by establishing strong relationships with key suppliers and carriers.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Documented received materials into the system.

Education

Bachelor of Science - Political Science/ Public Administration

Ambrose Alli University
Benin City, Nigeria
07.2017

West Africa Examination Council - General Business Studies

Newness Of Life Group Of School
06.2009

Skills

  • Interpersonal skills
  • Record Keeping
  • Organizational Skills
  • Proficient in verbal and written communication
  • Problem-solving abilities
  • Decision-making
  • Time Management
  • Research
  • Administrative Strategies
  • Critical Thinking
  • Report writing
  • Boosting Revenue
  • Customer Relations
  • Relationship Building

Languages

English
Native or Bilingual

Certification

WHMIS

Food Safety

Community living BC Privacy And Information Management

FOIPPA

First aid and CPR

Timeline

Manager

Open Road Enterprises
09.2021 - 05.2024

Sales Supervisor

SMMED Motors Enterprises
10.2018 - 07.2021

Logistics Assistant

Guinness NIG PLC
07.2009 - 11.2011

Bachelor of Science - Political Science/ Public Administration

Ambrose Alli University

West Africa Examination Council - General Business Studies

Newness Of Life Group Of School

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