Destiny Herrera
Anaheim
Summary
Aspiring marketing professional pursuing an Associate’s degree in Marketing at Fullerton College, backed by seven years of experience in hospitality and retail sales. Proven ability to communicate effectively, adapt quickly, and deliver excellent customer experiences across multiple dining concepts. Academic experience in digital marketing strategies and analytics, with a strong interest in applying creative and data-driven approaches in a professional setting.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Server/Trainer
O'Charley's
01.2024 - 12.2024
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Hostess/Server
Mulberry Street Restaurant
09.2023 - 01.2024
- Supported servers, food runners, and bussers in keeping the dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Server
Umami Burger
06.2022 - 11.2023
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Server
Sushi by Jin
02.2022 - 06.2022
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
Server
Dave & Buster's
10.2018 - 02.2022
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Digital Marketing (Some College) -
Fullerton College
Fullerton, CAHigh school diploma - undefined
Pacific Coast High School
Tustin, CA06.2018
Skills
- Promotions execution
- Upselling strategies
- Guest relations
- Hospitality service expertise
- Marketing strategies
- Marketing campaigns
Certification
- ServSafe Food Handlers
Timeline
Lead Server/Trainer
O'Charley's
01.2024 - 12.2024
Hostess/Server
Mulberry Street Restaurant
09.2023 - 01.2024
Server
Umami Burger
06.2022 - 11.2023
Server
Sushi by Jin
02.2022 - 06.2022
Server
Dave & Buster's
10.2018 - 02.2022
High school diploma - undefined
Pacific Coast High School
Digital Marketing (Some College) -
Fullerton College