DESTINY HEADLY
Palmdale
Summary
Organized customer service professional with medical office training in scheduling, patient medical records updating, and insurance processes. Reliably completes accurate work and goes above and beyond to meet daily demands. Dedicated to offering comprehensive personal support. Strong knowledge of emotional, physical and social support strategies.
Overview
11
11
years of professional experience
Work History
Hab Crew Trainer
Desert Haven Enterprises
04.2023 - Current
- Mentored junior and adult comsumers to improve performance, food safety, and customer service.
- Studied new consumers during work shift to provide feedback and guidance in improving performance.
- Produced training materials and gathered resources to equip crew members with learning opportunities.
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Daily case notes on consumers
Caregiver
Comfort Keepers Home Care
04.2022 - 10.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Transported individuals to events and activities, medical appointments and shopping trips
Caregiver - Caring Family
10.2021 - 07.2022
- Built strong relationships with clients to deliver emotional support and companionship
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Medical Record Assistant
Two-Lifestyles, Inc
01.2020 - 08.2020
- Calibrated and maintained instruments to keep equipment fully operational
- Maintained documentation on tests performed in lab
- Prepared samples for shipping and disposed of bodily fluids in proper containers
- Performed testing and quality control using approved laboratory procedures and instrumentation
- Processed patient specimens according to priority and documented results
- Prepared variety of different written communications, reports and documents.
Crew Member
Papa John's Pizza
03.2019 - 08.2019
- Provided excellent customer service by greeting customers and meeting quality expectations
- Worked well with teammates and accepted coaching from management team to achieve daily goals
- Cleaned and maintained all areas of restaurant to promote clean image.
Crew Member
McDonalds
10.2012 - 09.2018
- Operated cash register to ring up final bill and process various forms of payment
- Became familiar with products to answer questions and make suggestions
- Addressed guest needs, questions or concerns to create optimum experience onboard.
Education
High School Diploma -
Antelope Valley High School
Lancaster, CAJob Readiness Certificate - Los -
Angeles County Office of Education
Lancaster, CA2023
Skills
- First Aid and Safety
- Care Plan Assessment
- Flexible schedule and availability
- Verbal and written communication skills
- Community integration
- Quality control
- Lab result interpretation
- Inventory Tracking
- Medical laboratory procedures
- Meal Planning and Preparation
- Documentation and reporting
- Medical terminology understanding
- Client Relations
- Medical Records Review and Management
- Cleaning and Sanitation
- Training
- Coaching and Development
- Daily Logs
- Prepare Materials
Timeline
Hab Crew Trainer
Desert Haven Enterprises
04.2023 - Current
Caregiver
Comfort Keepers Home Care
04.2022 - 10.2022
Caregiver - Caring Family
10.2021 - 07.2022
Medical Record Assistant
Two-Lifestyles, Inc
01.2020 - 08.2020
Crew Member
Papa John's Pizza
03.2019 - 08.2019
Crew Member
McDonalds
10.2012 - 09.2018
High School Diploma -
Antelope Valley High School
Job Readiness Certificate - Los -
Angeles County Office of Education
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