Destiny Gosgnach
Enderby
Summary
Dynamic leader with proven expertise in optimizing operations and elevating customer service standards at Original Joe's Restaurant & Bar. Excelled in staff motivation and problem-solving, significantly enhancing team productivity and customer satisfaction. Skilled in quality assurance and payment processing, demonstrating a commitment to excellence and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager/Bartender
Original Joe's Restaurant & Bar
06.2024 - Current
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Optimized shift operations to meet and exceed sales targets without compromising on service quality.
- Managed payroll processes to ensure accurate and timely compensation.
- Reported daily shift notes and concerns to head office through email.
Server
Original Joe's Restaurant & Bar
07.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Cultivated warm relationships with regular customers.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Assistant Manager
Little B's Pizzeria
03.2021 - 05.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Oversaw daily operations to maintain store cleanliness and organization.
Education
High School Diploma -
AL Fortune
Enderby, BC06-2021
Skills
- Decision-making
- Customer service focus
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Quality assurance
- Payment processing
- Problem-solving
- Coordinating daily operations
- Work area inspection
Certification
Serving It Right Certificate
Food Safe Certificate
Timeline
Shift Manager/Bartender
Original Joe's Restaurant & Bar
06.2024 - Current
Server
Original Joe's Restaurant & Bar
07.2022 - Current
Assistant Manager
Little B's Pizzeria
03.2021 - 05.2022
Serving It Right Certificate
Food Safe Certificate
High School Diploma -
AL Fortune
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