DESTINY GARRAFA
Beamsville,ON
Summary
Disciplined and motivated service oriented professional adept at relationship building, communication and managing conflict with a keen attention to detail.
Overview
19
19
years of professional experience
Work History
Head Bartender, Supervisor
Industria Pizzeria & Bar
Stoney Creek, ON
02.2021 - Current
- Plan and execute local marketing campaigns to generate new business and increase sales.
- Working directly with and reporting to the management team.
- Responsible for restaurant operations, including opening and closing and staff training.
- Participate in regular meetings to improve sales, operations and increase staff productivity.
- Extensive product knowledge and customer service skills have resulted in regular clientele and top sales achievements.
Head Bartender & Marketing/Social Media Manager
Tin Cup Sports Grill & Bar
Burlington, ON
11.2009 - 02.2021
- Plan and execute local marketing campaigns to generate new business and increase sales.
- Working directly with and reporting to the general manager and company owner.
- Assist in planning and execution of promotional events such as grand opening, golf tournaments and charity initiatives.
- Also responsible for maintaining social media sites such as Facebook and Twitter.
- Responsible for restaurant operations including opening and closing and staff training.
- Participate in regular meetings to improve sales, operations and increase staff productivity.
- Extensive product knowledge and customer service skills have resulted in the establishment of a regular clientele and top sales achievements.
Field Sales Representative
Manheim Canada
Mississauga, ON
05.2013 - 05.2015
- Responsible for managing a territory with over 850 accounts.
- Responsible for registration of car dealers to Manheim, including use of technology such as Smart Phone Apps and www.manheim.com.
- Attaining target of 10 face to face meetings per day and 10 phone calls per day while logging all activity into Salesforce.
- Participate in weekly meetings, and conference calls to improve sales, operations and overall customer experiences.
- Promoting Manheim, special events such as High Line Sales and ultimately increasing buyers and sellers in the Auto Auction lanes weekly.
Seasonal Merchandiser
Diageo Canada, Kelly Services
Etobicoke, ON
09.2010 - 03.2012
- Work closely with the sales rep to call on key accounts and ensure their satisfaction with the products and services provided by Diageo.
- Use of vehicle to drive to different accounts.
- Create displays using posters and signage visibility of product, thus increase sales.
- Prepare accounts in advance for special events created by Diageo such as St. Patrick’s Day, Halloween etc.
Financial Services Coordinator
BMO Bank of Montreal
Kitchener
01.2007 - 01.2009
- Promoted to Financial Services Coordinator in less than a year.
- Executive assistant to a team of 8, managing and coordinating appointments and schedules, phone calls and inquiries, along with daily clerical duties and assignments.
- Provided whole level customer service, met and exceeded sales targets of bank products and promotions.
- Full working knowledge of company computer software and current Microsoft applications.
- Oversaw front-line Customer Service Representatives, including cash transactions and daily balancing.
Education
Associate of Arts - Early Childhood
Sheridan Institute of Advanced Learning
Oakville, ON2005
O.S.S.D - undefined
St.Francis Xavier Secondary School
1997
Skills
- Analytical thinking, utilizing judgement and decisiveness
- Personal values, ethics and integrity
- Client service orientation
- Effective communication skills
- Excellent writing skills
- Results-driven
- Excel at navigating fast-paced, and stressful environments
- Skilled at conflict resolution
Timeline
Head Bartender, Supervisor
Industria Pizzeria & Bar
02.2021 - Current
Field Sales Representative
Manheim Canada
05.2013 - 05.2015
Seasonal Merchandiser
Diageo Canada, Kelly Services
09.2010 - 03.2012
Head Bartender & Marketing/Social Media Manager
Tin Cup Sports Grill & Bar
11.2009 - 02.2021
Financial Services Coordinator
BMO Bank of Montreal
01.2007 - 01.2009
Associate of Arts - Early Childhood
Sheridan Institute of Advanced Learning
O.S.S.D - undefined
St.Francis Xavier Secondary School
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