Destiny Drayden

• Resolved customer inquiries and complaints through effective communication and problem-solving skills.
• Managed high-volume call traffic while maintaining professionalism and composure.
• Utilized CRM software to document interactions and track customer feedback for continuous improvement.
• Provided training and mentorship to new team members to enhance service delivery standards.
• Dispatched drivers and planned out routes
• Managed and helped ADA customers and clients
• Data entry for company and Placer County
• Help build spreadsheets with excel
• Monthly billing for company

Amazon and Target Contract

• Filled out load paperwork and DOT-mandated log books.
• Inspected load security and checked for damages.
• Determined quickest and safest routes for delivery by using effective planning and organizational skills.
• Fostered positive working relationships with regular customers.
• Completed on-time deliveries by choosing best and most efficient routes.
• Successfully avoided time delivery delays by carefully planning best routes.
• Identified mechanical issues, completed basic repairs and reported serious concerns to management.
• Booked and schedule loads for drivers.
• Dispatch for multiple trucking companies.

• Pulled and delivered fire trailers during the fire for the fire camp in Redwood, California.
• Delivered supplies to Houston, Texas during their flooding crisis.
• Delivered supplies during the pandemic.
• Relocated Sear's warehouse to various locations in Arizona.
• Secured serval trucking contracts for my company.

• Delivered merchandise to receivers such as Walmart, Costco, Kroger, Winco, and Amazon while maintained comprehensive delivery records.
• Maintained accurate EOD logs, remained DOT compliant, remained within legal weight limits.
• Provided accurate records of transactions.
• Facilitate management of customer account.
• Maintained a clean truck and trailer and reported mechanical problems.

• Dispatched loads for Walmart and Coca Cola accounts.
• Periodically conducted road eval test.
• Facilitated communications between customers and field personnel to answer questions or resolve concerns.
• Tracked and monitored vehicle performance and maintenance.

• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Bussed and reset tables to keep dining room and work areas clean.
• Bussed tables during busy periods to assist staff and quickly turn over tables.