Destiny Crocker Andrews
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Equipped with various problem-solving abilities, willingness to learn, and excellent communication skills. Dedicated to team success and achieving positive results among staff and customers alike.
Overview
15
15
years of professional experience
Work History
Managing Director
Brooker's Natural Meats
07.2020 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Oversaw complex negotiations with suppliers/vendors for favorable contract terms that led to cost savings.
- Enhanced workplace safety protocols proactively addressing potential hazards before they became critical incidents.
- Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
- Launched innovative products/services that captured new market share while maintaining competitive pricing structures.
- Fostered an inclusive work environment by championing diversity initiatives and empowering employees at all levels.
Customer Service Advisor/Production Staff Member
Heronview Raw and Natural
05.2018 - 07.2020
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Coordinated with supervisors to address any challenges or concerns related to the production process promptly and effectively.
- Supported inventory management efforts through accurate record-keeping and timely communication of supply needs.
- Increased overall product quality with regular inspections and strict adherence to quality control guidelines.
Assistant Store Manager
Pet Valu
05.2017 - 05.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Childcare Provider/Special Needs Caregiver
Contracted
07.2009 - 07.2017
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
Cashier/Customer Service Representative
Canadian Tire Corporation, Ltd.
02.2012 - 08.2016
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma -
Donald A Wilson Secondary School
Whitby, ON06.2015
Skills
Operations Management
Staff Management
Quality Assurance
Team Collaboration
Partnership Development
Data Entry
Customer Relations
Conflict Resolution
Timeline
Managing Director
Brooker's Natural Meats
07.2020 - Current
Customer Service Advisor/Production Staff Member
Heronview Raw and Natural
05.2018 - 07.2020
Assistant Store Manager
Pet Valu
05.2017 - 05.2018
Cashier/Customer Service Representative
Canadian Tire Corporation, Ltd.
02.2012 - 08.2016
Childcare Provider/Special Needs Caregiver
Contracted
07.2009 - 07.2017
High School Diploma -
Donald A Wilson Secondary School
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