Destiny Castillo
Walnut Creek
Summary
Experienced in overseeing medical assistant operations, ensuring smooth clinic workflows, and improving patient care. Utilizing leadership and organizational skills to effectively manage dynamic healthcare environments. Possessing knowledge of industry best practices and team management techniques to drive success in the healthcare field.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant Manager
Rossmoor Medical Associates
11.2024 - Current
- Upheld high quality assurance standards by consistently monitoring clinical practices/procedures adherence levels among all medical assistants under managerial supervision purview.
- Managed employee schedules efficiently to ensure appropriate staffing levels at all times throughout the day-to-day operations of the clinic or practice setting as needed.
- Developed educational materials for patients regarding their treatments and medications, promoting informed decision-making processes in healthcare management.
- Ensured accurate billing practices while overseeing medical assistants'' documentation of services rendered during appointments.
Receptionist
SDMI Construction Inc.
01.2021 - 11.2024
- Demonstrated a great work ethic
- Schedule meetings and Consults.
- Processed Payroll to 35 employees.
- Organized the company files.
Style
Target
09.2020 - 10.2020
- Worked as part of a team to meet and exceed daily goals.
- Took ownership of individual assignments.
- Answered questions customers had about clothing.
Daycare Teacher
Bay Club
08.2018 - 08.2019
- Provided excellent, friendly customer service.
- Resolve complaints in a calm, professional manner to customer’s satisfaction.
- Greeted customers and my class with a big smile.
Education
Medical Assistant Certification -
Mt. Diablo Adult Education
Concord, CA09.2023
High School Diploma -
Crossroads High School
Concord, CA06.2021
Skills
- Administrative support skills
- Knowledge of OSHA standards
- Bloodborne pathogens training
- Monitoring vital signs
- Injections/Venipuncture
- Sterile Procedures/Aseptic Technique
- Room preparation and setup
- Assist physician with exams/procedures
- Conduct routine procedures including: Point of care testing (urine, rapid strep, blood glucose
- Patient record management
- Nebulizer treatment
- 12-lead ECG
- Ear lavage
- Snellen Eye Chart
- Front Office Skills
- Bilingual English/Spanish
- Excellent communication skills
- Basic Microsoft Word skills
- Appointment Scheduling
- Telephone Techniques
- Electronic Medical Record (EMR)
- HIPAA
- Medical Terminology
Certification
- American Heart Association, Basic Life Support
- Certified Medical Assistant
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Assistant Manager
Rossmoor Medical Associates
11.2024 - Current
Receptionist
SDMI Construction Inc.
01.2021 - 11.2024
Style
Target
09.2020 - 10.2020
Daycare Teacher
Bay Club
08.2018 - 08.2019
Medical Assistant Certification -
Mt. Diablo Adult Education
High School Diploma -
Crossroads High School
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