Destiny Cain
St. Catharines,ON
Summary
Proven to excel in high-stress environments, I significantly enhanced customer loyalty and sales at Rogers Communications by adeptly resolving disputes and upselling services. Skilled in data entry and critical thinking, my approach combines empathy with efficiency, driving repeat business and positive outcomes. My background in customer service and problem-solving positions me as a valuable asset to any team.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Rogers Communications
08.2021 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Front Desk Agent
Falls Manor Motel
03.2017 - 08.2021
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Clothing Sales Associate
Apple Of My Eye - Children's & Maternity Consignment
04.2012 - 05.2015
- Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Boosted store sales through effective merchandising, appealing visual displays, and strategic product placement.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Managed fitting rooms efficiently by organizing garments according to size, style, and color while providing personalized assistance to customers as needed.
Education
Stamford Collegiate
Niagara Falls, ON06.2014
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Rogers Communications
08.2021 - 10.2023
Front Desk Agent
Falls Manor Motel
03.2017 - 08.2021
Clothing Sales Associate
Apple Of My Eye - Children's & Maternity Consignment
04.2012 - 05.2015
Stamford Collegiate
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