Destiny Cabanero
Stoney Creek,Ontario
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and establishing rapport with clients. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Impack Cleaning
Tasha Williams
11.2021 - 05.2022
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Resolved problems, improved operations and provided exceptional service.
- Cultivated interpersonal skills by building positive relationships with others.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend and holiday shifts.
Team Lead
Adidas
04.2020 - 12.2022
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Trained new team members on POS system and key tactics, which improved productivity and sales.
- Worked different stations to provide optimal coverage and meet production goals.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and efficiently
Call Center Customer Service Representative
Contact Point 360
01.2018 - 02.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Detailed payment options and explained price, receipt and billing details to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted available products and services to customers during service, account management, and order calls.
- Addressed customer account discrepancies and concerns.
Education
Certificate - Medical Device Reprocessing Technician
Medical Device Reprocessing Association Of ON.
Hamilton, ON04.2017
High School Diploma -
Notre Dame Catholic Secondary School
Brampton, ON06.2014
Skills
- Excellent customer service and people skills
- Work efficiently under pressure
- Great multitasking Skills
- Ability to adapt rapidly to new environment
- Call Center Operations
- Conflict Resolution
- Closing Sales
- Product Promotion
Timeline
Impack Cleaning
Tasha Williams
11.2021 - 05.2022
Team Lead
Adidas
04.2020 - 12.2022
Call Center Customer Service Representative
Contact Point 360
01.2018 - 02.2020
Certificate - Medical Device Reprocessing Technician
Medical Device Reprocessing Association Of ON.
High School Diploma -
Notre Dame Catholic Secondary School
Similar Profiles
Cole EarpCole Earp
Back of House Team Member, Chick-Fil-A at Tasha PorterBack of House Team Member, Chick-Fil-A at Tasha Porter
Alivia GoolAlivia Gool
In-Home Nanny at Tasha KirklandIn-Home Nanny at Tasha Kirkland
Juliya triceJuliya trice
Babysitter at Tasha Stephens and Leslie KnuevenBabysitter at Tasha Stephens and Leslie Knueven
Dennis CapinDennis Capin
Stucco Applicator and Commercial/Residential Painter at Schuit Plastering And Stucco / Self EmployedStucco Applicator and Commercial/Residential Painter at Schuit Plastering And Stucco / Self Employed
Suraj MoheySuraj Mohey
Company Truck Driver at Thomas SolutionCompany Truck Driver at Thomas Solution