Destiny Broome
Scarborough,ON
Summary
Dedicated individual with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Professional House Cleaner
The Cleaning Authority
12.2023 - Current
- Meeting with homeowners/owners to understand their cleaning expectations
- Sweeping, mopping, washing and polishing floors
- Sanitizing and disinfecting surfaces
- Dusting furniture, vacuuming, washing window sills and baseboards
- Responding to complaints and inquiries from customers.
Virtual Support Worker
Certified Listeners Society
01.2021 - 03.2023
- Provide one on one virtual coaching and support to clients through online platform offering mental health, social and emotional support
- Utilize empathetic and communication strategies to ensure client centered approach
- Maintain accurate records and files, ensuring all documentation Is up-to-date and accessible
- Handle sensitive Information with discretion
- Provide excellent client services, addressing Inquiries and resolving Issues promptly and efficiently.
Administrative Assistant/ Intake Worker
The Salvation Army
09.2020 - 02.2021
- Initial point of contact for clients
- Providing appropriate resources to support short term and long-term objectives
- Maintain privacy of clients and confidentiality of information
- Registered and input into Link2Feed database and update client profiles
- Practice through holistic, inclusive and anti-oppressive approach
- Collaborated with team members to develop and Implement client service Improvements
- Conducted clients Interviews to gather necessary Information for service.
Customer Service Representative
Cara Operations
09.2016 - 02.2018
- Resolved customer complaints, failed payments, listening to customers and offering solutions
- Placing customers orders
- Training new hires.
Education
Social Work -
Centennial College
12.2021
High School Diploma -
Scarborough Centre for Alternative Studies
05.2021
Skills
- Organization and Time Management
- Customer Service (5 years)
- Problem Solve Effectively
- Excellent Communication Skills
- Empathetic and Interpersonal Skills
- Proficient In Microsoft office
- Ability to handle confidential Information with discretion
- Extremely Motivated Self-starter
Certification
- First Aid & CPR
- Food Handlers
- Smart Serve
Timeline
Professional House Cleaner
The Cleaning Authority
12.2023 - Current
Virtual Support Worker
Certified Listeners Society
01.2021 - 03.2023
Administrative Assistant/ Intake Worker
The Salvation Army
09.2020 - 02.2021
Customer Service Representative
Cara Operations
09.2016 - 02.2018
Social Work -
Centennial College
High School Diploma -
Scarborough Centre for Alternative Studies
- First Aid & CPR
- Food Handlers
- Smart Serve
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