Destiny Brooks
London,Canada
Summary
Future university graduate offering strong interpersonal skills and genuine desire to learn and grow in customer service. Conducts effective communication and problem-solving techniques to ensure customer satisfaction. Ready to use and develop excellent listening and conflict resolution abilities in any given role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Member
KFC
08.2022 - Current
- Handles the front and drive-thru services as a cashier
- Streamlined customer support processes for increased efficiency and faster resolution times.
- Managed escalated cases with tact and diplomacy, collaborating with other departments as needed to achieve timely solutions.
Florist Assistant
Forest of Flowers
02.2023 - 06.2023
- Co-op experience assisting florists in the flower shop
Small Business Assistant
Small Business Owners
10.2021 - Current
- Help business owners sell their products at vendor events
- Provided exceptional support during periods of high work volume or staffing shortages to maintain a seamless flow of operations.
Babysitting
Various Employers
06.2021 - Current
- Enhanced parent satisfaction by providing consistent and reliable babysitting services for date nights.
- Built trust with both parents and children by consistently demonstrating professionalism, punctuality, and dependability throughout each babysitting assignment.
Math Tutor
03.2022 - 06.2022
- Assisted fellow students in their mathematical studies
Flyer Deliverer
05.2021 - 08.2021
- Promptly delivered flyers to over 100 houses on a weekly basis
Education
Bachelor of Arts - Criminology
Western University
London, ON04-2028
Ontario Secondary School Diploma -
John Paul II Catholic Secondary School
London, ON06-2024
Skills
- Call center experience
- Complaint handling
- Empathy display
- Customer service
- Up-selling strategies
- Critical thinking
- Adaptability and flexibility
- Money handling
Certification
- Standard First Aid CPR, 03/01/23
- Worker Health and Safety Awareness Certificate, 02/01/23
- Workplace Safety: PPE, 02/01/23
Accomplishments
- Tom Somerville Academic Honours Award, 06/01/20, Maintaining an average above 80%
- Melba Davis Award, 06/01/14
Extra-Curricular Activities
Soccer, East London Soccer Club/School Varsity Soccer Team Band, Music Education/Band
Hobbies and Interests
- Reading
- Sports (basketball, soccer, volleyball, etc.)
- Travelling
- Cooking/baking
Languages
English
Timeline
Florist Assistant
Forest of Flowers
02.2023 - 06.2023
Customer Service Member
KFC
08.2022 - Current
Math Tutor
03.2022 - 06.2022
Small Business Assistant
Small Business Owners
10.2021 - Current
Babysitting
Various Employers
06.2021 - Current
Flyer Deliverer
05.2021 - 08.2021
Bachelor of Arts - Criminology
Western University
Ontario Secondary School Diploma -
John Paul II Catholic Secondary School
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