Destiny Brockman
Folsom
Summary
Highly Motivated professional with over 10 years of experience in leadership, data-driven auditing, and high-pressure service environments. Transitioning into the field of Applied Behavior Analysis (ABA) as a Behavior Technician. Proven ability to supervise teams, follow complex protocols (SOPs0, and manage sensitive data with 100% accuracy. Folsom local with a flexible schedule and a deep, personal passion for supporting developmental milestones in children.
Overview
7
7
years of professional experience
Work History
Finance Payroll Clerk
Redhawk Casino & Resort
Placerville, CA
12.2024 - Current
- Managed Payroll processing for diverse staff, ensuring 100% data accuracy and HIPAA-Level confidentiality.
- Led new hire orientations, breaking down complex company procedures steps.
- Served as a primary point of contact for employee problem-solving and conflict resolution.
- Collaborated with HR o verity timekeeping data and ensure timely payments.
Revenue Auditor
Red Hawk Casino & Resort
Placerville, CA
05.2022 - 12.2024
- Audited daily revenue reports for accuracy and compliance with gaming regulations.
- Maintained extreme focus during detail-oriented tasks.
- Collaborated with finance team to streamline reconciliation processes, improving overall efficiency.
- Conducted risk assessments on revenue streams, providing insights for strategic decision-making.
- Managed sensitive client information with utmost discretion, protecting both the company''s reputation and client trust in our services.
- Utilized graphs and other types of analytics to assess company's efficiency and determine better ways to improve bottom line.
Restaurant Operations Supervisor
Red Hawk Casino & Resort
Placerville, CA
09.2018 - 12.2020
- Supervised and mentored a diverse team of 20 or more stuff, ensuring high performance during peak , high- stress hours.
- Supervised daily operations to ensure compliance with health and safety regulations.
- Developed training programs for staff to enhance service quality and operational efficiency.
- Managed inventory levels, optimizing stock control systems and reducing waste.
- Implemented cost-saving initiatives that improved overall profitability of restaurant services.
- Analyzed customer feedback to drive improvements in menu offerings and service delivery.
- Led cross-functional teams to execute promotional events, increasing guest engagement and satisfaction.
- Coordinated scheduling for front-of-house staff, ensuring optimal coverage during peak hours.
- Established performance metrics to track team productivity and enhance operational effectiveness.
- Cultivated a culture of continuous improvement by encouraging staff to share ideas and implement best practices in their daily tasks.
Education
High School Diploma -
Golden Sierra High School
Garden Valley, CASkills
- Child Development : 13 years of direct experience navigating developmental milestones, behavior redirection , and positive reinforcement
- Data entry
- Payroll processing
- Accounts payable
- Microsoft Excel proficiency
- Active listening
- Data collection
- Documentation skills
- Prompting and fading strategies
- Social skills development
- Positive reinforcement
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Finance Payroll Clerk
Redhawk Casino & Resort
12.2024 - Current
Revenue Auditor
Red Hawk Casino & Resort
05.2022 - 12.2024
Restaurant Operations Supervisor
Red Hawk Casino & Resort
09.2018 - 12.2020
High School Diploma -
Golden Sierra High School