Destiny Avila
Madera
Overview
8
8
years of professional experience
Work History
Security Officer
Valley Children's Hospital
Madera, CA
03.2025 - Current
- Received and processed calls while simultaneously performing tasks on the computer with patient and families concerns
- Monitored premises to ensure safety and security of staff and clients.
- Conducted routine patrols to deter unauthorized activities and maintain order.
- Responded promptly to incidents, ensuring swift resolution and minimal disruption.
- Collaborated with local law enforcement to enhance community safety initiatives.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Security Officer
Madera Private Security Patrol
Madera, California
11.2022 - 05.2025
- Conducted regular patrols to ensure order and foster a secure environment for all occupants.
- Demonstrated strong communication skills while engaging with staff, guests, and law enforcement personnel in a professional manner.
- Patrolled assigned areas on foot or in a vehicle to monitor safety and security of personnel, equipment and property.
- Monitored, reported, and documented suspicious activities for management review.
- Documented and organized daily activity logs to ensure operational transparency.
Waitress
ABC Phodera
Madera, CA
09.2022 - 10.2023
- Demonstrated excellent customer service skills by promptly taking orders, delivering food and beverages, and addressing any customer concerns or complaints.
- Greeted patrons at assigned tables and promptly addressed questions and requests.
- Multi-tasked effectively while managing multiple tables simultaneously during peak hours.
- Accurately recorded orders and partnered with team members to serve food and beverages in a timely manner.
Certified Nursing Assistant
Madera Rehab & Nursing Center
Madera, CA
06.2019 - 05.2020
- Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity.
- Completed daily documentation and charts regarding patient care and status
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
- Multitasked tasks and responsibilities with multiple patients
- Helped maintain a positive environment by providing encouragement and support to residents.
- Developed trusting relationships, quality care and provided emotional support to patients and families.
Customer Service Representative
Alorica
Fresno, CA
01.2018 - 05.2019
- Received and processed calls while simultaneously performing tasks on the computer with customer concerns
- Demonstrated excellent communication skills in order to effectively interact with customers.
- Greeted customers by name and displayed respectful attitude to build lasting relationships.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Maintained an updated knowledge base of current products, services, pricing, promotions.
- Handled customer complaints and inquiries in a courteous and efficient manner.
Education
High School Diploma -
Madera High
Madera, CA06.2013
Timeline
Security Officer
Valley Children's Hospital
03.2025 - Current
Security Officer
Madera Private Security Patrol
11.2022 - 05.2025
Waitress
ABC Phodera
09.2022 - 10.2023
Certified Nursing Assistant
Madera Rehab & Nursing Center
06.2019 - 05.2020
Customer Service Representative
Alorica
01.2018 - 05.2019
High School Diploma -
Madera High