Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Destiny Rosier

Customer Service Professional
Abbotsford,BC

Summary

Dedicated Customer Service Professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience
5
5
Certification

Work History

Server

Ricky's Country Restaurant
07.2023 - 09.2023
  • Provided exceptional service to high volume of daily customers
  • Operated POS terminals to input orders, split bills and calculate totals
  • Displayed enthusiasm and knowledge about restaurant's menu and products
  • Greeted customers, answered questions and recommended specials to increase profits
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
  • Served food and beverages to patrons and immediately remedied issues with orders
  • Trained new employees on restaurant procedures and plating techniques
  • Promoted desserts, appetizers and specialty drinks to optimize sales
  • Stocked service areas with supplies during slow periods
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items
  • Cleaned tables and chairs to prepare dining area for next customers.

Esthetician/Receptionist

Head to Toes Spa
09.2021 - 04.2022
  • Built positive client relationships and guided clients through treatments
  • Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures
  • Sold skincare products to patients according to specific needs, boosting overall revenue
  • Set up patient rooms and sterilized equipment
  • Collected patient history to analyze patient-specific needs and determine proper skincare treatments
  • Answered multi-line phone, returned clients calls and scheduled appointments
  • Meticulously maintained spa appearance and cleanliness
  • Conducted private client consultations
  • Pursued continuing education to learn new advances in skin condition treatments
  • Designed customized facial and body treatments meeting individual client needs
  • Used magnifying lamps or visors to evaluate and examine client skin condition and appearance
  • Relaxed clients with facial and body massages, aromatherapy and soothing environments
  • Processed payments, set up appointments and promoted new products and services to help meet business objectives
  • Educated clients on skin conditions, treatments and products to grow sales
  • Supported profitability by upselling products and services and processing sales
  • Offered lash application, warm stone massage and brow and eyelash tinting services
  • Applied lotions, creams and tonics directly to client skin and advised on at-home use
  • Inspected client's skin to determine best courses of treatment
  • Kept detailed records of client preferences, skin and products to provide seamless service
  • Recommended home care regimen for desired results.

Store Associate

UNIQLO
09.2019 - 09.2020
  • Provided every customer with professional and polite support for sales and service needs
  • Answered questions about current promotions and resolved issues according to store policies
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
  • Regularly assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed
  • Maintained current store, product and promotional knowledge to drive consistent sales
  • Bagged, wrapped and packaged purchases according to customer needs
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Front Desk Receptionist

Sport Central
06.2018 - 11.2019
  • Monitor reservations to track incoming parties and special events
  • Confirm transactional data by verifying name and payment information and clearly communicating costs and fees to patrons
  • Handle payment processing duties and provided customers with receipts and proper bills and change
  • Answer phones, respond to customer inquiries and transferred calls to appropriate staff members
  • Sign customers up for memberships and promotions
  • Work as a collaborative team to ensure facility stays clean and sanitized.

Hostess/Server

Hotel Belmont
07.2018 - 02.2019
  • Operated POS terminals to input orders, split bills and calculate totals
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items
  • Promoted desserts, appetizers and specialty drinks to optimize sales
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
  • Addressed complaints to kitchen staff and served replacement items
  • Cleaned tables and chairs to prepare dining area for next customers
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
  • Resolved customer concerns with friendly and knowledgeable service
  • Developed strong and lasting resident relationships.

Education

Diploma in Esthetics And Spa Therapy -

Blanche Macdonald Centre - Uptown Campus
Vancouver, BC
09.2020

High School Diploma -

Matthew McNair Secondary
Richmond, BC
01.2019

Skills

  • Cooperative Team member
  • Service prioritization
  • Upselling and Cross Selling
  • De-escalation expert
  • Courteous Phone Demeanor
  • Supply Restocking
  • Staff Training
  • Suggestive Selling
  • Order Processing
  • Sales Transactions
  • Call Documentation
  • Quality Control
  • Order Accuracy
  • Process Payments

Certification

  • Serving it right
  • Selling it right
  • Food Safe B.C
  • B.C. First Aid
  • Certification of completion, to Classic and Intro to Volume Professional Training Eyelash extension course
  • Certification of completion, to Volume Professional Training Eyelash extension course
  • Certification of, Hurworth Nails beginner nail course
  • Certification of attendance and completion to, Pre-empt infection and bacteria control course
  • Certification of, Hurworth Nails Advanced nail course

Languages

English
Full Professional

Timeline

Server

Ricky's Country Restaurant
07.2023 - 09.2023

Esthetician/Receptionist

Head to Toes Spa
09.2021 - 04.2022

Store Associate

UNIQLO
09.2019 - 09.2020

Hostess/Server

Hotel Belmont
07.2018 - 02.2019

Front Desk Receptionist

Sport Central
06.2018 - 11.2019

Diploma in Esthetics And Spa Therapy -

Blanche Macdonald Centre - Uptown Campus

High School Diploma -

Matthew McNair Secondary

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Destiny RosierCustomer Service Professional