Destinee Vasquez
Upland
Summary
Customer service professional with extensive experience at The Walt Disney Company, specializing in team collaboration and conflict resolution. Demonstrated success in enhancing guest experiences while maintaining strict safety protocols. Expertise in training and mentoring staff, coupled with strong problem-solving skills and proficiency in Microsoft Excel. Dedicated to delivering exceptional service and creating a positive environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Attractions Cast Member
The Walt Disney Company
Anaheim
02.2022 - Current
- Welcomed guests and ensured a magical experience throughout the attraction.
- Operated ride systems and maintained safety protocols for all guests.
- Assisted in training new cast members on operational procedures and guest services.
- Engaged with guests, providing information about attractions and park offerings.
- Monitored queue areas, managing guest flow and maintaining a positive atmosphere.
- Collaborated with team members to enhance guest interactions and service quality.
- Handled guest inquiries and resolved concerns promptly to ensure satisfaction.
- Participated in regular safety drills, promoting a safe environment for all visitors.
- Monitored ride operations from control booth or other designated area as required per attraction guidelines.
- Provided excellent customer service to guests by answering questions, resolving complaints, and responding to feedback in a timely manner.
- Trained new employees on ride operations, pointing out safety mechanisms and features.
Lab Technician
Chino Valley Medical Center
Chino
08.2025 - 08.2025
- Chino Valley was my externship
- Collected blood samples using venipuncture and capillary techniques.
- Prepared patients for procedures, ensuring comfort and safety throughout the process.
- Maintained accurate patient records and documentation for regulatory compliance.
- Educated patients on the phlebotomy process and post-procedure care instructions.
- Participated in quality assurance activities to uphold standards of practice within the facility.
- Reviewed test orders for accuracy prior to specimen collection.
- Prepared specimens for shipment to reference laboratories as needed.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Collected specimen samples and transported to laboratory for processing.
Sales Associate
Fitness 19
Chino
11.2023 - 06.2024
- Processed member registrations and handled billing inquiries efficiently.
- Maintained cleanliness and organization of the sales floor and gym area.
- Collaborated with team members to promote special events and membership deals.
- Resolved customer complaints effectively to ensure satisfaction and retention.
- Utilized point-of-sale systems for transactions and inventory management tasks.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Built and maintained relationships with peers and upper management to drive team success.
Lead
Raging Waters Los Angeles
San Dimas
09.2019 - 08.2022
- Processed customer payments efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accurate cash handling throughout shifts.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new staff on operational procedures and cash handling protocols.
- Collaborated with team members to improve workflow and enhance service delivery.
- Prepared daily revenue reports for management review and reconciliation purposes.
- Responded to customer complaints with professionalism and offered suitable solutions
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Took care of employees, managing breaks, lunches, and creating schedules
Education
Phlebotomy - Phlebotomy Technician 1
Health Staff Training Institute
Ontario, CA05-2025
High School Diploma -
Upland High School
Upland, CA06-2020
Some College (No Degree) - Sociology
California State Polytechnic University, Pomona
Pomona, CASkills
- Patient care
- Customer service
- Team collaboration
- Safety protocols
- Operational procedures
- Effective communication
- Training and mentoring
- Conflict resolution
- Safety awareness
- Strong problem-solving
- Microsoft Excel
- Safety procedures
- CPR certified
- Teamwork and collaboration
Certification
- NHA phlebotomy license
- California phlebotomy license
- BLS
Timeline
Lab Technician
Chino Valley Medical Center
08.2025 - 08.2025
Sales Associate
Fitness 19
11.2023 - 06.2024
Attractions Cast Member
The Walt Disney Company
02.2022 - Current
Lead
Raging Waters Los Angeles
09.2019 - 08.2022
Phlebotomy - Phlebotomy Technician 1
Health Staff Training Institute
High School Diploma -
Upland High School
Some College (No Degree) - Sociology
California State Polytechnic University, Pomona