Destinee Sotelo
Palmdale
Summary
Motivated retail professional shifting into office work, bringing strong organizational skills, quick learning abilities, and experience managing high-volume tasks with precision. Eager to learn and grow in a collaborative, administrative setting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Skechers
Palmdale, CA
04.2022 - Current
- Deliver exceptional customer service by providing knowledgeable, high-quality service, resulting in improved satisfaction scores.
- Achieved and exceeded monthly sales targets by 15% by implementing personalized selling strategies and optimizing customer engagement.
- Developed staffing schedules to maximize productivity, meet payroll budget targets, and reduce overtime costs by 10% during managers absence.
- Accurately entered sales transactions, inventory counts and customer information in POS and inventory systems.
- Executed secure opening/closing procedures, including cash handling, safe reconciliation and activating alarm systems to ensure asset protection.
Sales Associate
Kohls Department Store
Palmdale, CA
06.2020 - 04.2022
- Created a welcoming atmosphere by greeting visitors warmly, and offering attentive customer service.
- Assisted customers in selecting footwear, by guiding them in selecting the perfect size, and style ensuring a positive shopping experience.
- Efficiently fulfilled high volume orders with consistent accuracy, and attention to detail.
- Maintained cleanliness, and organization of sales floor, by replenishing stock, and product displays daily.
- Updated and maintained digital signage for promotions, clearance events, and pricing, improving customer engagement.
Lifeguard
Antelope Valley Country Club
Palmdale, CA
05.2019 - 10.2019
- Learned and maintained proficiency in first responder skills such as First Aid, and CPR to offer individuals in distress optimal support.
- Upheld hygiene standards in pool and surrounding area by conducting routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Delivered clear, authoritative communication to prevent unsafe behaviors and a promote positive family-friendly environment.
- Provided friendly customer service to patrons and addressed concerns.
- Assisted and conducted recreational activities and swimming lessons of various age groups.
Education
No Degree - Psychology
College of The Canyons
Valencia, CA04-2028
Skills
- Customer service and engagement
- Data entry and database management
- Calendar and schedule management
- Microsoft Office Suite
- Typing speed: 55 WPM
- Problem-solving
- Attention to detail
- POS systems
- Time management
- Verbal and written communication
Certification
- Adult and Pediatric First Aid/CPR/AED, American Red Cross - May 2028
Timeline
Assistant Store Manager
Skechers
04.2022 - Current
Sales Associate
Kohls Department Store
06.2020 - 04.2022
Lifeguard
Antelope Valley Country Club
05.2019 - 10.2019
No Degree - Psychology
College of The Canyons