Summary
Overview
Work History
Education
Skills
Accomplishments
Coffee Master
Timeline
Generic

Destinee Alvarez

Upland

Summary

Dynamic Shift Lead Supervisor at Starbucks with a proven track record in employee training and conflict resolution. Expert in cash management and inventory oversight, enhancing operational efficiency. Committed to fostering a positive team environment while delivering exceptional customer service, ensuring satisfaction and loyalty.

Overview

7
7
years of professional experience

Work History

Shift Lead Supervisor

Starbucks
08.2020 - Current
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Evaluated employee skills and knowledge regularly, training, and coaching partners.
  • Enforced company policies and regulations with employees.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Collaborated with other leaders to direct workflow and support operations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Crew Member

McDonald's
12.2018 - 06.2020
  • Took orders, prepared meals, and collected payments.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Worked front counter, drive-thru and other areas.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Stocked shelves to organize aisles in assigned department.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.

Education

High School Diploma -

Chaffey High School
Ontario, CA
05-2020

Skills

  • Safety compliance management
  • Policy implementation
  • Employee training
  • Employee engagement
  • Verbal and written communication
  • Cash management
  • Team leadership
  • Customer service management
  • Proficient in conflict management
  • Inventory management
  • Task delegation
  • Time management
  • Coaching and mentoring

Accomplishments

Received Partner of the Quarter in 2024

Coffee Master

Learned all the coffee profiles and history behind our beloved coffee bean. Developed a insightful palate to help guide customers towards a coffee they will love. 

Timeline

Shift Lead Supervisor

Starbucks
08.2020 - Current

Crew Member

McDonald's
12.2018 - 06.2020

High School Diploma -

Chaffey High School

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Destinee Alvarez