DESTIN MAHOUNGOU
Experienced Medical Lab.Technician/Assistant/Phlebotomist
North York,Canada
Summary
Dynamic and compassionate, with a proven track record at Grey Bruce Health Services, excelling in venipuncture and enhancing patient experience. Demonstrated expertise in specimen management and a commitment to continuous quality improvement, significantly improving lab efficiency and reliability. Skilled in HIS and known for exceptional administrative support and patient-centered care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Laboratory Assistant
Grey Bruce Health Services
Owen Sound, Canada
12.2022 - 04.2024
- Reviewed and filed over 200 patient requisitions daily in compliance with HIPAA regulations, ensuring accurate test requests, specimen labeling, and seamless data entry for laboratory operations
- Identified and reported equipment issues promptly, notifying technical personnel and assisting with troubleshooting, minimizing downtime and ensuring consistent lab performance
- Performed phlebotomy on 70+ patients per week, including pediatric, geriatric, and oncology patients, ensuring accurate sample collection and improving patient experience with a focus on comfort and efficiency
- Processed microbiology specimens and set up tests, including quality control checks, ensuring adherence to lab standards and enhancing the accuracy and reliability of test results
- Collected and prepared blood and microbiology cultures, contributing to timely diagnostic results by following stringent protocols for specimen handling and culture setup
- Managed inventory and ordered supplies as necessary, maintaining stock levels to ensure smooth daily operations and avoiding delays in testing or analysis
Medical Assistant Intern
DYNACARE
Toronto, Canada
10.2022 - 10.2022
- Performed 100+ venipunctures on patients with high accuracy, ensuring the correct specimen collection for various laboratory tests and reducing the need for repeat draws
- Efficiently labelled and prepared samples for testing, adhering to strict protocols to minimize errors and ensure timely processing
- Set up, operated, and maintained medical lab equipment, demonstrating proficiency in ensuring that all tools were properly calibrated, cleaned, and functioning for accurate test results
- Coordinated the transport of specimens to external laboratories, ensuring specimens were safely and promptly delivered according to required timelines
- Entered and updated patient data in the Laboratory Information System (LIS), ensuring accuracy and confidentiality while performing related clerical tasks and supporting the seamless workflow of lab operations
Receptionist
Star Medica/Vitruvius
Queretaro, Mexico
01.2017 - 10.2019
- Streamlined patient appointment and payment processes by accurately documenting medical information, case histories, and insurance details, ensuring efficient and timely processing
- Ensured seamless patient care by proactively locating, checking in, and pulling medical records for appointments, as well as managing incomplete charts to prevent service delays
- Improved financial operations by effectively managing and organizing expense reports and invoices, contributing to accurate financial tracking and timely payments
- Maintained smooth office operations by diligently tracking office inventory levels and placing timely orders, ensuring that necessary supplies were always available
- Enhanced patient experience by efficiently answering calls and messages for a 15-physician medical facility, scheduling appointments, and addressing patient inquiries, leading to improved patient satisfaction and retention
- Assisted with ECG testing, improving patient experience and contributing to the accuracy of diagnostic results
Education
Medical Laboratory Assistant/Technician - Phlebotomy, Clinical Chemistry, Hematology, Microbiology, Laboratory Safety, and Patient Care
CDI College
Ontario, Canada01.2022
Approaches to Conflict and Escalated Situations - Conflict resolution, de-escalation techniques, and communication strategies in healthcare settings
Conestoga College
Kitchener, Canada01.2021
Bachelor of Science - Molecular Biology, Genetics, Human Anatomy, Biochemistry, and Physiology
University of Havana
Havana, Cuba01.2013
Skills
- Venipuncture Expertise
- ECG Proficiency
- Documentation Review
- Specimen Procurement & Transport
- Inventory & Supplies Management
- Administrative Support
- Patient & Interdepartmental Support
- Safety & Infection Control
- Patient-centered Care
- Workload Documentation & Reporting
- Hospital Information Systems (HIS) Proficiency
- Continuous Quality Improvement (CQI) & Staff Training
Certification
- Certified medical lab assistant (ML PAO) - 2022
- CPR and First Aid certified - 2022
- Long-Term Care Home Assistant, Conestoga College - 2021
- Approaches to Conflict and Escalated Situations certificate of completion, Conestoga
- OSHA lab safety certification/occupational safety and health administration
- Soft Skills Training, YMCA GTA - 2022
- WHMIS - 2022
- G2 driver’s license
- Transportation of Dangerous Goods
- Laboratory Safety, QMS and Ethics
Languages
- French (mother tongue)
- English (Highly Proficient)
- Spanish (like a Native)
Community Service
- French tutor, North York, Ontario
- General labour, Scarborough, Ontario
Timeline
Medical Laboratory Assistant
Grey Bruce Health Services
12.2022 - 04.2024
Medical Assistant Intern
DYNACARE
10.2022 - 10.2022
Receptionist
Star Medica/Vitruvius
01.2017 - 10.2019
- Certified medical lab assistant (ML PAO) - 2022
- CPR and First Aid certified - 2022
- Long-Term Care Home Assistant, Conestoga College - 2021
- Approaches to Conflict and Escalated Situations certificate of completion, Conestoga
- OSHA lab safety certification/occupational safety and health administration
- Soft Skills Training, YMCA GTA - 2022
- WHMIS - 2022
- G2 driver’s license
- Transportation of Dangerous Goods
- Laboratory Safety, QMS and Ethics
Medical Laboratory Assistant/Technician - Phlebotomy, Clinical Chemistry, Hematology, Microbiology, Laboratory Safety, and Patient Care
CDI College
Approaches to Conflict and Escalated Situations - Conflict resolution, de-escalation techniques, and communication strategies in healthcare settings
Conestoga College
Bachelor of Science - Molecular Biology, Genetics, Human Anatomy, Biochemistry, and Physiology
University of Havana
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