DESTIN Evrard M
Toronto,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
3
3
Languages
Work History
Trilligual Front Desk Receptionist
NH HOTELS
08.2017 - 11.2019
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Operated multi-line telephone system to independently handle over 50 calls each day.
- Collaborated with HOUSEKEEPING and MAINTENANCE team members to handle guest requirements from check-in through check-out.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Entered customer data using SAP software and updated information whenever patrons changed rooms.
Front Desk Medical Receptionist
STAR MEDICA
06.2017 - 10.2019
- Answered phone calls and messages for 15-physicians medical facility, scheduled appointments, and handled patient inquiries.
- Received, recorded, and addressed incoming and outgoing communication via telephone and email.
- Coordinated patient scheduling, check-in, check-out, and payments for billing.
- Successfully scheduled patient appointments and placed reminder call to ensure exceptional customer experience.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
Kitchen Helper
SUMMER HILL MARKET
09.2019 - 02.2021
- Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or items used often by kitchen staff.
- Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Education
Bachelor of Science - Biology
University of Havana
Vedado,cuba High School Diploma -
CDI COLLEGE
Mississauga, ON 05.2001 -
Skills
Meeting Support
Office Equipment Troubleshooting
Meeting Coordination
File Management
Verbal and written communication
Time Management
Computer Skills
Certification
1. Food Handler Certification, 2021
2. VSS (Police Check), 2021
3. 2-Step Tuberculosis Test, 2021
4. Long Term Care Home Assistant, Conestoga College, 2021
5. Approaches to Conflict and Escalated Situations certificate of completion, Conestoga College, 2021
6. Soft Skills Training, YMCA GTA, 2021
Community involvement
French tutor, north york ,Ontario
General labour at St Jude church,Scarborough, Ontario.
Timeline
Kitchen Helper
SUMMER HILL MARKET
09.2019 - 02.2021
Trilligual Front Desk Receptionist
NH HOTELS
08.2017 - 11.2019
Front Desk Medical Receptionist
STAR MEDICA
06.2017 - 10.2019
High School Diploma -
CDI COLLEGE
05.2001 -
Bachelor of Science - Biology
University of Havana